What should I do if my order says “Delivered” but I haven’t received it?If your tracking shows that your order has been delivered but you haven’t received the package, please follow the steps below:1. Wait 5 Business DaysSometimes, packages are marke

<h3 id="what-should-i-do-if-my-order-says-delivered-but-i-havent-received-it">What should I do if my order says &#x201C;Delivered&#x201D; but I haven&#x2019;t received it?</h3><div>If your tracking shows that your order has been delivered but you haven&#x2019;t received the package, please follow the steps below:</div><div><br></div><h4 id="1-wait-5-business-days">1. Wait 5 Business Days</h4><div>Sometimes, packages are marked as delivered before they actually arrive. This can be due to miscommunication or delays within the carrier&#x2019;s system. Please allow <strong>up to 5 full business days</strong> after the marked delivery date for the package to show up.</div><div><br></div><h4 id="2-check-around-your-property">2. Check Around Your Property</h4><div>Look near all entry points, mailboxes, porches, garages, or behind outdoor furniture where the package may have been tucked away. If you live in a multi-unit building, check with your building manager or neighbors.</div><div><br></div><h4 id="3-contact-the-carrier">3. Contact the Carrier</h4><div>We only have access to the same tracking details that you do, so if you believe your package is truly missing, we recommend contacting <strong>USPS</strong> or <strong>UPS</strong> directly for more immediate help. They may be able to provide additional delivery details.</div><div><br></div><h4 id="4-when-is-a-package-considered-lost">4. When is a Package Considered Lost?</h4><div>Per carrier policy, a package is <strong>not considered lost</strong> unless it has shown <strong>no tracking movement for at least 15 business days</strong>. If this time has passed and you still haven&#x2019;t received your order, please reach out to our customer service team so we can help you with the next steps.</div><div><br></div>

What to Do If Your Package Is Missing

What if something is missing or wrong with my order?. Check your shipping confirmation – some orders ship in multiple packages. Contact us within 30 days of delivery – we’ll help resolve missing items, wrong items, defects, or delivery issues. Includ

<p data-start="86" data-end="144" style=" text-decoration: none;" id="isPasted"><strong data-start="86" data-end="142">What if something is missing or wrong with my order?</strong></p><ul data-start="145" data-end="463" style=" text-decoration: none;"><li data-start="145" data-end="226"><p data-start="147" data-end="226"><strong data-start="147" data-end="183">Check your shipping confirmation</strong> &#x2013; some orders ship in multiple packages.</p></li><li data-start="227" data-end="350"><p data-start="229" data-end="350"><strong data-start="229" data-end="270">Contact us within 30 days of delivery</strong> &#x2013; we&#x2019;ll help resolve missing items, wrong items, defects, or delivery issues.</p></li><li data-start="351" data-end="463"><p data-start="353" data-end="463"><strong data-start="353" data-end="378">Include helpful info:</strong> order number/email, photos of the item, packaging, or shoebox sticker (for shoes).</p></li></ul><p data-start="465" data-end="611" style=" text-decoration: none;"><strong data-start="465" data-end="481">Chargebacks:</strong> Please contact us first before initiating a chargeback. If a chargeback is opened, we cannot take further action on your order.</p><p data-start="613" data-end="665" style=" text-decoration: none;">We&#x2019;re here to help and will work to make it right!</p><hr data-start="1492" data-end="1495" style=" text-decoration: none;"><div style=" text-decoration: none;" id="isPasted"><hr></div>

How to Report Damaged or Incorrect Items

Our Customer Service Associates are also available via chat during our business hours. Drop us a line, we are ready to help!

Our Customer Service Associates are standing by to assist you via email. Please allow 24-48 hours for us to reach back out. We are excited to help!

You can reach us by phone Mon-Fri 8:00AM–3:30PM EST. We’re closed weekends and holidays. If we miss you, please leave a voicemail with your order number and contact info—we’ll get back to you shortly!

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