What should I do if my order says “Delivered” but I haven’t received it?If your tracking shows that your order has been delivered but you haven’t received the package, please follow the steps below:1. Wait 5 Business DaysSometimes, packages are marke

<h3 id="what-should-i-do-if-my-order-says-delivered-but-i-havent-received-it">What should I do if my order says &#x201C;Delivered&#x201D; but I haven&#x2019;t received it?</h3><div>If your tracking shows that your order has been delivered but you haven&#x2019;t received the package, please follow the steps below:</div><div><br></div><h4 id="1-wait-5-business-days">1. Wait 5 Business Days</h4><div>Sometimes, packages are marked as delivered before they actually arrive. This can be due to miscommunication or delays within the carrier&#x2019;s system. Please allow <strong>up to 5 full business days</strong> after the marked delivery date for the package to show up.</div><div><br></div><h4 id="2-check-around-your-property">2. Check Around Your Property</h4><div>Look near all entry points, mailboxes, porches, garages, or behind outdoor furniture where the package may have been tucked away. If you live in a multi-unit building, check with your building manager or neighbors.</div><div><br></div><h4 id="3-contact-the-carrier">3. Contact the Carrier</h4><div>We only have access to the same tracking details that you do, so if you believe your package is truly missing, we recommend contacting <strong>USPS</strong> or <strong>UPS</strong> directly for more immediate help. They may be able to provide additional delivery details.</div><div><br></div><h4 id="4-when-is-a-package-considered-lost">4. When is a Package Considered Lost?</h4><div>Per carrier policy, a package is <strong>not considered lost</strong> unless it has shown <strong>no tracking movement for at least 15 business days</strong>. If this time has passed and you still haven&#x2019;t received your order, please reach out to our customer service team so we can help you with the next steps.</div><div><br></div>

What to Do If Your Package Is Missing

What if something is missing, damaged, or wrong with my order?. Check your shipping confirmation first — some orders ship in multiple packages and may arrive separately. Contact us within 30 days of delivery and we'll be happy to help resolve missing

<p>What if something is missing, damaged, or wrong with my order?</p><p id="isPasted">Check your shipping confirmation first &#x2014; some orders ship in multiple packages and may arrive separately.</p><p>Contact us within 30 days of delivery and we&apos;ll be happy to help resolve missing items or delivery concerns.</p><p>Include the following whenever possible:</p><ul data-spread="false"><li>Order number or email address</li><li>Photos of the item received</li><li>Photos of packaging</li><li>Shoebox sticker (for footwear issues)</li></ul><h3 id="received-the-wrong-item">Received the Wrong Item?</h3><p>First and foremost, we&apos;re human. While we work hard to ensure every order is fulfilled accurately, mistakes can occasionally happen. If we sent the wrong item, we&apos;re sincerely sorry for the inconvenience and appreciate the opportunity to make it right.</p><p>The fastest and easiest resolution is to process an exchange through our <a href="https://bornprimitive.com/pages/returns" target="_blank" rel="noopener noreferrer">Return &amp; Exchange Portal</a>. Simply select the return reason that best matches receiving an incorrect item, and a prepaid return shipping label will be provided after submission for U.S. Addresses.</p><p>This allows our team to quickly verify the return, reserve replacement inventory when available, and get the correct gear on its way to you as efficiently as possible.</p><h3 id="damaged-item-or-manufacturing-defect">Damaged Item or Manufacturing Defect?</h3><p>If your item arrived damaged or you believe it has a manufacturing defect, please send photos to&#xA0;<a href="mailto:contact@bornprimitive.com">contact@bornprimitive.com</a> within 30 days of delivery for review.</p><p>Our manufacturer defect warranty covers:</p><ul data-spread="false"><li>Apparel &amp; Gear: 6 months from delivery date per tracking</li><li>Footwear: 12 months from delivery date per tracking</li></ul><p>Please note that warranty coverage applies to manufacturing defects and does not cover normal wear and tear, accidental damage, improper care, misuse, abrasion from use, or damage that occurs during regular wear.</p><h3 id="chargebacks">Chargebacks</h3><p>Please contact us before initiating a chargeback. In most cases, we can provide a much faster resolution directly.</p><p>If a chargeback is opened, we are unable to take further action on the order until the chargeback process has concluded.</p><h3 id="our-commitment">Our Commitment</h3><p>We take pride in our products, our service, and our community. If something isn&apos;t right with your order, we&apos;ll work with you to find the best available resolution as quickly as possible.</p><p>Thank you for choosing Born Primitive.</p><p><br></p>

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You can reach us by phone Mon-Fri 7:30AM–3:30PM EST. We’re closed weekends and holidays. If we miss you, please leave a voicemail with your order number and contact info—we’ll get back to you shortly!

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