Returns & Store Credit – Frequently Asked QuestionsUpdated 12 days ago

What happens if I return an item purchased with store credit?

If your original order was paid using both store credit and another payment method, any refund will first be applied back to your store credit. If there is a remaining balance after that, it will be refunded to your secondary form of payment.

How do I receive my store credit after a return?

Once your returned item(s) are received and approved by our returns team, you’ll receive an email with a digital store credit code.

• This code can be used like a gift card at checkout
• Store credit does not expire
• Store credit codes can also be used in-store

Please note:
If your return included a “Shop Now” bonus, that bonus is only valid when exchanging for a new item. It does not apply to store credit returns or size exchanges, and any unused portion will be void once the exchange is completed.

Can I return an “exchange only” item?

Yes! Items marked as “exchange only” can still be returned within the return window.

You have two options:

• Exchange for a different size or style
• Return for store credit

If the new item is higher in price, you’ll be responsible for paying the difference at checkout.

Can I use store credit or a gift card with a discount code?

Yes! Store credit and gift cards function like cash at checkout, so you can still apply an eligible discount code to your order.

If you have any questions at any stage, feel free to reach out to us at [email protected]—we’re always happy to help!