Our Customer Service Associates are also available via chat during our business hours. Drop us a line, we are ready to help!

Our Customer Service Associates are standing by to assist you via email. Please allow 24-48 hours for us to reach back out. We are excited to help!

You can reach us by phone Mon-Fri 8:00AM–3:30PM EST. We’re closed weekends and holidays. If we miss you, please leave a voicemail with your order number and contact info—we’ll get back to you shortly!

bornprimitive

Sale Price Adjustments

Sale Returns

Sale Policy

Made in USA Tactical Uniforms

Product Fit

Restocks

Seamless Options

How wide are the shoes?

Lengths and Inseams Guide

Are your leggings squat-proof?

How should I care for my gear?

Are your fabrics PFAS-free?

Shoe Heel Drop

Where can I find the size chart?

How to Replace and Install Patriot 1 TAA Laces

What is the difference between the MEN'S FRONTIER PANT 2.0 and the MEN'S FRONTIER PANT lite 2.0?

Outdoor Product Guide

Sizing & Products

How do I make a return or exchange?

What is the “Shop Now” Bonus and how does it work?

How do I return an item if I'm an international, FPO, or APO customer?

Gift Return Policy

Why was my refund amount different from what I paid?

I'm local, can I return, exchange, or pick up my order?

Exchange-Only and Final Sale Items

Can I return a product that I purchased at an Event?

What is the manufacturer defect warranty on your products?

Where is my return label?

Warranty

Returns & Exchanges

When will my order ship?

How do I track my order?

How do I change my shipping address ?

Will I have to pay taxes/duties for international order?

What if my package got lost stolen or damaged?

How can I get free shipping?

Do you offer Buy Online, Pick Up In Store (BOPIS)?

Carrier Alerts

Shipping

Bulk Orders & Quotes

Multicam TAA/Berry Compliant

How to Set Up a Tax-Exempt Tactical Industry Account

Born Primitive Tactical Returns FAQ

Military and Government Purchasing

How do I edit my account information?

Account

Changes & Cancellations

What forms of payments do you accept?

What is OrderProtect?

Can I place an order over the phone?

How is sales tax determined for online purchases?

Orders & Payments

What to Do If Your Package Is Missing

How to Report Damaged or Incorrect Items

Order Concerns

Discount Codes

Sponsorships/Donations

Do You Offer Discounts for Military, First Responders, or Medical Staff?

Special Forces Pro Program

Outdoor Pro Program (Guides & Hunters)

Discounts

Custom Apparel Inquiries

Custom Apparel

Ready to bring Born Primitive to your website, gym, or retail location?

Wholesale Program – Frequently Asked Questions

Wholesale

Email Gift Cards

Returns & Store Credit – Frequently Asked Questions

Gift Vouchers

Gift Cards

How to Redeem Rewards

In our Custom Apparel Department, we customize our already existing products within our collection.

Here’s how to redeem your rewards on an order:1. Log in to your account on our main website. 2. Add your items to your cart and proceed to checkout.3. You’ll see any available redeemable rewards at checkout — select the one you’d like to use.*As long

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