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Questions about returns, exchanges, shipping, or orders? Visit our FAQs for quick answers. Can’t find what you need? Email contact@bornprimitive.com.

Phone support is available Monday–Friday during business hours. If we’re unavailable, please leave a voicemail with your name, order number, and callback number. Please allow up to 48 hours for a response.

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Thanks for reaching out! Please allow up to 5 business days for standard orders and up to 7 business days during sales or high-volume periods. Weekends and holidays do not count. Once shipped, you’ll receive tracking by email.
Pre-order items ship according to the timeframe listed on the product page.

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