Have a quick question? Our chat team can help with simple requests, product questions, and order updates. For more complex issues requiring additional review or follow-up, please contact us by email.

Orders, Shipping, Returns & Exchanges
Find answers in FAQs or contact@bornprimitive.com

Government/Agency Purchasing, Quotes, SF Pro Deals & Sales Tax Exemptions
Find answers in FAQs or tactical@bornprimitive.com

Outdoor Inquiries & Pro Deals
fieldsupport@bornprimitive.com

Monday–Friday, during business hours. Leave a voicemail with your name, order number, and callback number. Allow 48 business hours for a response. Online orders: Customer Experience. In-store purchases: Flagship Store. Government bulk orders/quotes: Agency & Government Purchasing.

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Thanks for reaching out! Please allow up to 5 business days for standard orders and up to 7 business days during sales or high-volume periods. Weekends and holidays do not count. Once shipped, you’ll receive tracking by email.
Pre-order items ship according to the timeframe listed on the product page.

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