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Monday–Friday, during business hours. Leave a voicemail with your name, order number, and callback number. Allow 48 business hours for a response. Online orders: Customer Experience. In-store purchases: Flagship Store. Government bulk orders/quotes: Agency & Government Purchasing.

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Thanks for reaching out! Please allow up to 5 business days for standard orders and up to 7 business days during sales or high-volume periods. Weekends and holidays do not count. Once shipped, you’ll receive tracking by email.
Pre-order items ship according to the timeframe listed on the product page.

Yes! We’re proud to offer a 15% discount through GovX-ID to eligible U.S. members, including:. To access your discount:. The GovX-ID discount is currently available to eligible U.S. members only. Canadian members: You can use ID.me for verification a

<h1 id="isPasted">Do you offer discounts for service members or first responders?</h1><p><br></p><p>Yes! We&#x2019;re proud to offer a <strong>15% discount through GovX-ID</strong> to eligible U.S. members, including:</p><ul><li>Active Duty &amp; Veterans</li><li>Law Enforcement</li><li>Firefighters</li><li>First Responders</li><li>Select Hospital &amp; Medical Staff</li></ul><h2 id="how-do-i-register">How do I register?</h2><p><img src="https://attachments.gorgias.help/GyBLV6kGOr6NbQkK/hc/Aa90l7EGWv6JWorj/2026092419-67a8e360-3ab7-46fa-8fc9-61961bc64884-screenshot%202026-09-24%20at%2015.00.56.png" style="width: 300px;" class="fr-fic fr-dib"></p><p>To access your discount:</p><ol><li>At checkout, click the <strong>Get Verified GovX-ID</strong> link under Checkout&#xA0;<span class="fr-emoticon fr-deletable">&#x2B06;</span></li><li>Log in or create your GovX-ID account.</li><li>Complete the verification process.</li><li>Once verified, you&#x2019;ll receive a one-time-use discount code to apply at checkout.</li><li>You can generate a new code each time you shop.</li></ol><h2 id="is-this-discount-available-outside-the-us">Is this discount available outside the U.S.?</h2><p>The GovX-ID discount is currently available to&#xA0;<strong>eligible U.S. members only</strong>.</p><p><strong>Canadian members:</strong> You can use&#xA0;<strong>ID.me</strong> for verification and access applicable offers.</p><p>Unfortunately, we do not currently have a verification process in place for eligible members in other countries.</p><h2 id="can-i-combine-this-discount-with-other-promotions">Can I combine this discount with other promotions?</h2><p>No. The GovX-ID discount cannot be combined with other sales, promotions, or discount codes.</p><p>Some products may also be excluded from discounts or promotional pricing.</p><p><strong>Please note:</strong> Additional stipulations, exclusions, and eligibility requirements may apply to emailed codes or offers.&#xA0;<strong>Please read the full email and offer details carefully for complete terms and eligibility requirements.</strong></p><h2 id="can-i-apply-the-discount-after-placing-my-order">Can I apply the discount after placing my order?</h2><p>No. Discount codes must be applied before checkout is completed.</p><p>Once an order has been submitted, we&#x2019;re unable to add or adjust a discount code.</p>

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