Orders & Shipping

How long does it take for my order to ship?

Your estimated fulfillment timeframe is provided before purchase in the green fulfillment notice box at checkout and is also included in your order confirmation email. Fulfillment refers to the time it takes our warehouse team to process, pick, pack,

Changes & Cancellations

Can I change or add items to my order once it's placed?Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped, we recommend you contact our Customer Service team as soon as possible f

How can I get free shipping?

Free shipping is available on orders with product totals of $150.00 or more for U.S. address orders (excludes territories). This threshold applies to merchandise only and does not include shipping fees or taxes, and is calculated after any discount c

Do you offer Buy Online, Pick Up In Store (BOPIS)?

No—we currently do not offer Buy Online, Pick Up In Store (BOPIS) or drop-offs at any of our facilities. All online orders must be returned or exchanged using our Return and Exchange Portal. We’re excited to announce our first flagship location, Born

Carrier Alerts

What if my package got lost stolen or damaged?

If your package is missing, lost, stolen, or arrives damaged, we recommend taking the following steps:. Contact the Shipping Carrier First:They may be able to locate your package or resolve the issue quickly. If your package shows as delivered but is

What should I do if my order shows as “Delivered” but I haven’t received it?

We understand how frustrating it can be to see a delivered notification when your package is not in hand. In some cases, packages may be marked as delivered shortly before they arrive or may have been placed in a nearby location for safekeeping. Befo

What is OrderProtect?

At checkout, you’ll be asked whether or not you’d like to protect your order with OrderProtect. This optional insurance covers your order in the event it’s stolen, lost in transit, damaged, or delivered incorrectly by the postal system. We recommend

Can I place an order over the phone?

Currently, we do not take phone orders. All purchases must be completed through our website or designated online options. We encourage you to reach out if you need guidance by emailing [email protected] or reaching out to our CS line at 757-3

How is sales tax determined for online purchases?

Sales tax for online purchases is calculated based on the shipping address and the applicable state and local tax laws in effect at the time your order is placed. As an online retailer, we are required to collect and remit sales tax in accordance wit

How do I edit my account information?

Whether you’re updating your address, viewing past orders, or checking your rewards, here’s how to manage your account:. If you haven’t registered for an account, you can create one here:Create an Account. Once your account is created, you’ll be able

Custom Apparel Inquiries

We’ve got you covered! Our Custom Apparel team can personalize any existing product in our lineup to fit your needs. Customization isn’t limited to our current collection—we can also work with blank goods for larger-scale or more tailored orders. We

I'm local, can I return, exchange, or pick up my order?

No—currently, we’re unable to accommodate online order pickups, returns, or exchanges at our facility or store, and we do not offer tours of our warehouses. We’re excited to share that our first flagship location, Born Primitive – The Shops at Hillto