Orders & Shipping

I Placed My Order, What’s Next?

Thanks so much for your order! We’re excited to get your items on their way. Here’s a quick overview of what happens after you place your order:. Once your order is placed, it enters our warehouse fulfillment queue. Your estimated fulfillment timefra

Changes & Cancellations

Can I change my shipping address after placing an order?. Customers are responsible for entering the correct shipping address at checkout. If you need to update your shipping address after placing an order, you can use the self-service options availa

How can I get free shipping?

Free shipping is available on orders with product totals of $150.00 or more for U.S. address orders (excludes territories). This threshold applies to merchandise only and does not include shipping fees or taxes, and is calculated after any discount c

Do you offer Buy Online, Pick Up In Store (BOPIS)?

No—we currently do not offer Buy Online, Pick Up In Store (BOPIS) or drop-offs at any of our facilities. All online orders must be returned or exchanged using our Return and Exchange Portal. We’re excited to announce our first flagship location, Born

Carrier Alerts

What if my package got lost stolen or damaged?

If your package is missing, lost, stolen, or arrives damaged, we recommend taking the following steps:. OrderProtect is optional shipping insurance available at checkout. It protects the physical items in your orderagainst certain shipping-related is

What should I do if my order shows as “Delivered” but I haven’t received it?

We understand how frustrating it can be to see a delivered notification when your package is not in hand. In some cases, packages may be marked as delivered shortly before they arrive or may have been placed in a nearby location for safekeeping. Befo

What is OrderProtect?

At checkout, you’ll be asked whether or not you’d like to protect your order with OrderProtect. This optional insurance covers the physical items in your order in the event they’re stolen, lost in transit, damaged, or delivered incorrectly by the pos

Can I place an order over the phone?

Currently, we do not take phone orders. All purchases must be completed through our website or designated online options. We encourage you to reach out if you need guidance by emailing [email protected] or reaching out to our CS line at 757-3

How is sales tax determined for online purchases?

Sales tax for online purchases is calculated based on the shipping address and the applicable state and local tax laws in effect at the time your order is placed. As an online retailer, we are required to collect and remit sales tax in accordance wit

How do I edit my account information?

Whether you’re updating your address, viewing past orders, or checking your rewards, here’s how to manage your account:. If you haven’t registered for an account, you can create one here:Create an Account. Once your account is created, you’ll be able

I'm local, can I return, exchange, or pick up my order?

No—currently, we’re unable to accommodate online order pickups, returns, or exchanges at our facility or store, and we do not offer tours of our warehouses. We’re excited to share that our first flagship location, Born Primitive – The Shops at Hillto

Pre-Orders

Some Born Primitive products are offered as pre-orders, which means the item is not currently available in our warehouse and will ship once the incoming inventory arrives. We do our best to make pre-order information as clear and transparent as possi