Some Born Primitive products are excluded from promotional pricing and are not eligible for additional discounts. This may include promo codes, welcome offers, Pro Deals, GovX, ambassador discounts, affiliate offers, and other promotional pricing unl

<h2 id="why-wont-my-discount-code-work-on-certain-items">Why won&#x2019;t my discount code work on certain items?</h2>Some Born Primitive products are excluded from promotional pricing and are not eligible for additional discounts. This may include promo codes, welcome offers, Pro Deals, GovX, ambassador discounts, affiliate offers, and other promotional pricing unless a promotion specifically states otherwise.Common exclusions may include select tactical products, TAA products, Pro products, specialty items, limited-edition releases, factory blemished products, and other designated merchandise.Please note: Stipulations, exclusions, and other restrictions may apply to emailed discount codes or promotional offers. Please read the full email and offer details carefully for complete terms and eligibility requirements.<h2 id="can-i-receive-an-exception">Can I receive an exception?</h2>No. Products designated as non-discount eligible are not eligible for manual discounts, promotional exceptions, or price adjustments.<h2 id="what-if-my-cart-contains-both-eligible-and-excluded-items">What if my cart contains both eligible and excluded items?</h2>If your order includes both eligible and excluded products, your discount will automatically apply only to qualifying items. Excluded products will remain at their current price.<h2 id="will-excluded-items-ever-go-on-sale">Will excluded items ever go on sale?</h2>From time to time, select excluded products may be included in a specific promotion if the offer explicitly states that they are eligible.Unless a promotion specifically includes an otherwise excluded product, it remains ineligible for discounts and promotional pricing.<h2 id="can-i-use-a-promo-code-during-a-site-wide-sale-or-on-sale-items">Can I use a promo code during a site-wide sale or on sale items?</h2>Promo codes generally cannot be combined with site-wide sales or applied to items that are already discounted, including clearance items. During these promotions, the sale price is already the best available price, so additional discounts cannot be applied.Always review the specific promotion&apos;s terms, as stipulations and exclusions may apply.<h2 id="can-i-use-more-than-one-promo-code-per-order">Can I use more than one promo code per order?</h2>No. Discounts cannot be stacked or combined.If you have multiple codes available, we recommend using the offer that provides the best value for your purchase.<h2 id="how-do-i-apply-a-promo-code">How do I apply a promo code?</h2>To apply a promo code:<ol><li style="font-size: 16px;">Add your eligible items to your cart.</li><li style="font-size: 16px;">Proceed to checkout.</li><li style="font-size: 16px;">Enter your code in the Discount Code field.</li><li style="font-size: 16px;">Select Apply.</li><li style="font-size: 16px;">Confirm that the discount appears before completing your purchase.</li></ol>Important: Promo codes must be applied before checkout is completed. Once an order is submitted, we are unable to add, apply, or adjust discount codes.<h2 id="why-isnt-my-promo-code-working">Why isn&#x2019;t my promo code working?</h2>If your code is not applying, try the following:<ul><li style="font-size: 16px;">Check your account: Some codes are tied to a specific email address or customer account.</li><li style="font-size: 16px;">Verify the code is valid: Certain codes may expire, have usage limits, or apply only to specific products or customers.</li><li style="font-size: 16px;">Review the offer terms: Emailed codes and promotional offers may have additional stipulations, exclusions, or eligibility requirements. Please read the full email and offer details carefully.</li><li style="font-size: 16px;">Check item eligibility: Promo codes may not apply to sale items, excluded products, or items marked as non-discount eligible.</li><li style="font-size: 16px;">Enter the code carefully: Some codes may be case-sensitive. Double-check for similar characters, such as &#x201C;O&#x201D; and &#x201C;0.&#x201D;</li><li style="font-size: 16px;">Check for other promotions: Some offers cannot be combined with site-wide sales or other discounts.</li></ul>If your code is still not working after reviewing these steps and the full offer terms, our Customer Experience team is happy to help.<h2 id="can-you-add-a-promo-code-after-my-order-is-placed">Can you add a promo code after my order is placed?</h2>Unfortunately, promo codes cannot be added after an order has been submitted. Please make sure your discount appears in your cart before completing checkout, as pricing is finalized once the order is placed.<h2 id="can-i-receive-an-additional-discount-or-a-birthday-code">Can I receive an additional discount or a birthday code?</h2>We&#x2019;re unable to create additional discount codes, extend expired promotions, or apply new discounts to completed orders.Promotional offers are subject to their individual terms, eligibility requirements, and exclusions. Please review the full details of any offer you receive to determine whether it applies to your purchase.<h3 data-section-id="if1fjy" data-start="0" data-end="57" id="isPasted">However, there are a couple of ways to save on future purchases:</h3><ul data-start="2085" data-end="2357"><li data-section-id="1ifzrrp" data-start="2085" data-end="2244" style="font-size: 16px; font-weight: bold;"><a href="https://bornprimitive.com/pages/rewards">Join our Rewards Program</a>: Earn store credit and cash back&#xA0;</li><li data-section-id="1ewc5t7" data-start="2245" data-end="2357" style="font-size: 16px;"><a href="https://bornprimitive.com">Sign up for Email or SMS</a>: Subscribers are often the first to know about upcoming sales and promotions.</li></ul><hr data-start="2359" data-end="2362"><h3 data-section-id="crls2w" data-start="2364" data-end="2397" id> </h3><h3 data-section-id="if1fjy" data-start="0" data-end="57" id="isPasted"> </h3>

Discount Codes

Supporting meaningful causes is very important to us, and we genuinely value the work organizations like yours do. At this time, however, our sponsorship and donation program is closed, and we do not have plans to reopen it in the near future. We und

<div data-block="true" data-editor="47hrr" data-offset-key="de7u2-0-0" style=" text-decoration: none;" id="isPasted">Supporting meaningful causes is very important to us, and we genuinely value the work organizations like yours do. At this time, however, our&#xA0;sponsorship and donation program is closed, and we&#xA0;do not have plans to reopen it in the near future.We understand this may be disappointing, and we truly appreciate the effort and impact of your work. While we aren&#x2019;t able to provide support at this time, we wish you continued success in all your initiatives.</div><div data-block="true" data-editor="47hrr" data-offset-key="bjvvt-0-0" style=" text-decoration: none;"> </div>

Sponsorships/Donations

Yes! We’re proud to offer a 15% discount through GovX-ID to eligible U.S. members, including:. To access your discount:. The GovX-ID discount is currently available to eligible U.S. members only. Canadian members: You can use ID.me for verification a

<h1 id="isPasted">Do you offer discounts for service members or first responders?</h1>Yes! We&#x2019;re proud to offer a&#xA0;15% discount through GovX-ID to eligible U.S. members, including:<ul><li>Active Duty &amp; Veterans</li><li>Law Enforcement</li><li>Firefighters</li><li>First Responders</li><li>Select Hospital &amp; Medical Staff</li></ul><h2 id="how-do-i-register">How do I register?</h2>To access your discount:<ol><li>At checkout, click the&#xA0;GovX-ID link under your cart.</li><li>Log in or create your GovX-ID account.</li><li>Complete the verification process.</li><li>Once verified, you&#x2019;ll receive a one-time-use discount code to apply at checkout.</li><li>You can generate a new code each time you shop.</li></ol><h2 id="is-this-discount-available-outside-the-us">Is this discount available outside the U.S.?</h2>The GovX-ID discount is currently available to&#xA0;eligible U.S. members only.Canadian members: You can use&#xA0;ID.me for verification and access applicable offers.Unfortunately, we do not currently have a verification process in place for eligible members in other countries.<h2 id="can-i-combine-this-discount-with-other-promotions">Can I combine this discount with other promotions?</h2>No. The GovX-ID discount cannot be combined with other sales, promotions, or discount codes.Some products may also be excluded from discounts or promotional pricing.Please note: Additional stipulations, exclusions, and eligibility requirements may apply to emailed codes or offers.&#xA0;Please read the full email and offer details carefully for complete terms and eligibility requirements.<h2 id="can-i-apply-the-discount-after-placing-my-order">Can I apply the discount after placing my order?</h2>No. Discount codes must be applied before checkout is completed.Once an order has been submitted, we&#x2019;re unable to add or adjust a discount code.

Do You Offer Discounts for Military, First Responders, or Medical Staff?

Eligibility & EnrollmentEnrollment requires an application and verification of eligibility. Acceptance is not guaranteed and may be revoked at any time. Pro discounts are valid for online purchases only. Our flagship store offers a 15% in-store disco

Eligibility &amp; Enrollment Enrollment requires an application and verification of eligibility. Acceptance is not guaranteed and may be revoked at any time. Pro discounts are valid for&#xA0;online purchases only.Our <a href="https://bornprimitive.com/pages/stores-the-shops-at-hilltop-virginiabeach" target="_blank" rel="noopener noreferrer">flagship store</a> offers a 15% in-store discount for military members and first responders with a valid ID.<h3 data-start="586" data-end="604" style=" text-decoration: none;" id="how-to-apply">How to Apply</h3>Email the following information to&#xA0;<a data-start="642" data-end="667" href="mailto:tactical@bornprimitive.com">tactical@bornprimitive.com</a>:<ul data-start="672" data-end="725" style=" text-decoration: none;"><li data-start="672" data-end="685">Full name</li><li data-start="686" data-end="701">Rank / rate</li><li data-start="702" data-end="725">SOCOM email address</li></ul>Additional documentation by role:<ul data-start="765" data-end="1071" style=" text-decoration: none;"><li data-start="765" data-end="853">NSW: Specify which discount you are applying for (SEAL, SWCC, or Support Staff).</li><li data-start="854" data-end="910">75th Ranger Regiment: RASP Certificate required.</li><li data-start="911" data-end="1019">Green Beret: Long Tab Orders (academic evaluations or graduation certificates will not be accepted).</li><li data-start="1020" data-end="1071">TACP / MARSOC: Course certification required.</li></ul><h3 data-start="1073" data-end="1092" style=" text-decoration: none;" id="important-notes">Important Notes</h3><ul data-start="1093" data-end="1473" style=" text-decoration: none;"><li data-start="1093" data-end="1173">Please allow up to&#xA0;one week for application processing and verification.</li><li data-start="1174" data-end="1253">Incomplete applications may require additional information before approval.</li><li data-start="1254" data-end="1359">By joining, you agree to represent Born Primitive professionally and ethically, both on and off duty.</li><li data-start="1360" data-end="1473">Violations of program terms and conditions will result in&#xA0;immediate and permanent removal from the program.</li></ul>

Special Forces Pro Program

Eligibility & Enrollment. The Born Primitive Outdoor Pro Program is available to full-time and part-time licensed guides and hunters. Enrollment requires an application and eligibility verification. Acceptance is not guaranteed and may be revoked at

Eligibility &amp; Enrollment The Born Primitive Outdoor Pro Program is available to full-time and part-time licensed guides and hunters. Enrollment requires an application and eligibility verification. Acceptance is not guaranteed and may be revoked at any time. Pro discounts are valid for online purchases only.<h3 data-start="1848" data-end="1866" style=" text-decoration: none;" id="how-to-apply">How to Apply</h3>Email the following to <a href="mailto:outdoor@bornprimitive.com">outdoor@bornprimitive.com</a><ul data-start="1922" data-end="2180" style=" text-decoration: none;"><li data-start="1922" data-end="2090">A paystub dated within the last 30 days showing full-time or part-time employment<ul data-start="2014" data-end="2090"><li data-start="2014" data-end="2090">Please remove or redact sensitive personal information before submitting</li></ul></li><li data-start="2091" data-end="2180">Your application and account must be associated with your work-issued email address</li></ul><h3 data-start="2182" data-end="2201" style=" text-decoration: none;" id="important-notes">Important Notes</h3><ul data-start="2202" data-end="2561" style=" text-decoration: none;"><li data-start="2202" data-end="2270">Please allow up to one week for processing and verification.</li><li data-start="2271" data-end="2336">Incomplete applications may require additional documentation.</li><li data-start="2337" data-end="2447">By joining, you agree to represent Born Primitive professionally and ethically, both in the field and off.</li><li data-start="2448" data-end="2561">Violations of program terms and conditions will result in immediate and permanent removal from the program.</li></ul>

Outdoor Pro Program (Guides & Hunters)

PayPal:. You can use your PayPal account for secure payments during checkout. After clicking "Pay with PayPal", you will be redirected to PayPal to complete your purchase securely. Born Primitive Gift Cards:. We gladly accept Born Primitive Gift Card

<h3 data-start="217" data-end="251" style="text-decoration: none; text-align: center;" id="isPasted"> <ul><li data-start="237" data-end="243" style="text-align: left; font-size: 16px;">Visa</li><li data-start="248" data-end="260" style="text-align: left; font-size: 16px;">MasterCard</li><li data-start="265" data-end="283" style="text-align: left; font-size: 16px;">American Express</li><li data-start="288" data-end="298" style="text-align: left; font-size: 16px;">Discover</li><li data-start="303" data-end="320" style="text-align: left; font-size: 16px;">Diners Club</li><li data-start="325" data-end="339" style="text-align: left; font-size: 16px;">UnionPay</li><li data-start="344" data-end="353" style="text-align: left; font-size: 16px;">JCB</li><li data-start="358" data-end="365" style="text-align: left; font-size: 16px;">ELO</li><li data-start="358" data-end="365" style="text-align: left; font-size: 16px;">Shop Pay*</li></ul> </h3>PayPal:<ul data-start="409" data-end="586"><li data-start="409" data-end="586">You can use your PayPal account for secure payments during checkout. After clicking &quot;Pay with PayPal&quot;, you will be redirected to PayPal to complete your purchase securely.</li></ul><ul><li data-start="588" data-end="701">Born Primitive Gift Cards:<ul data-start="624" data-end="701"><li data-start="624" data-end="701">We gladly accept Born Primitive Gift Cards for full or partial payment.</li></ul></li><li data-start="703" data-end="880">*Shop Pay Installments:<ul data-start="735" data-end="880"><li data-start="735" data-end="880">Shop Pay allows you to pay for your order in 4 interest-free installments. This option is available during checkout and is subject to approval.</li></ul></li><li><hr data-start="882" data-end="885" style=" text-decoration: none;"><h3 data-start="887" data-end="907" style=" text-decoration: none;" id="please-note">Please Note:</h3><ul data-start="908" data-end="1119" style=" text-decoration: none;"><li data-start="908" data-end="1119">No Split Payments:<ul data-start="938" data-end="1119"><li data-start="938" data-end="1119">Outside of Born Primitive Gift Cards, we are unable to accept split payments for any orders. This means we cannot divide your payment across multiple cards or payment methods.</li></ul></li></ul></li></ul><hr data-start="815" data-end="818" style=" text-decoration: none;">If you have any questions or need assistance with payment, please don&apos;t hesitate to reach out to our Customer Service team. We&apos;re here to help!

What forms of payments do you accept?

Q: What is a gift voucher?Gift vouchers are special promo codes often issued through collaborations, events, or giveaways. These codes carry a set value and can be used toward future purchases as a one-time discount. Q: How do I use my gift voucher?E

<h3 data-start="71" data-end="97" style=" text-decoration: none;" id="isPasted"> </h3>Q: What is a gift voucher? Gift vouchers are special promo codes often issued through collaborations, events, or giveaways. These codes carry a set value and can be used toward future purchases as a one-time discount.<hr data-start="332" data-end="335" style=" text-decoration: none;">Q: How do I use my gift voucher? Enter your gift voucher code at checkout in the discount/promo code field. If valid, the value will apply automatically to your subtotal.<hr data-start="519" data-end="522" style=" text-decoration: none;">Q: Can I combine my gift voucher with other discounts or sale items? No&#x2014;gift vouchers cannot be combined with other promotional codes, discounts, or sale items. Only one discount or offer can be applied per order.<hr data-start="749" data-end="752" style=" text-decoration: none;">Q: Can I use a gift voucher to pay for shipping or taxes? Gift vouchers apply to the product subtotal. If your voucher doesn&#x2019;t cover the full amount (including tax or shipping), the remaining balance must be paid with another form of payment.<hr data-start="1004" data-end="1007" style=" text-decoration: none;">Q: Do gift vouchers expire? Yes, gift vouchers come with an expiration date, which is typically provided at the time of issue. Please note that expired gift vouchers cannot be regenerated or reissued, so we encourage you to use them before they expire.<hr data-start="1273" data-end="1276" style=" text-decoration: none;">Q: What happens if I return an item purchased with a gift voucher? Since gift vouchers function like discount codes, your return will be credited based on the amount actually paid (after the voucher was applied).We offer free exchanges and free returns to store credit. However, if you choose to return to your original form of payment, a $12 processing fee will apply on eligible items. Refunds will not be returned to the original voucher or reissued in voucher form.<div style=" text-decoration: none;" id="isPasted"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true">contact@bornprimitive.com</a>. We&#x2019;re here to help!

Gift Vouchers

Want to surprise a friend or loved one who loves Born Primitive? Give them the gift of our apparel with a Born Primitive gift card!. Choose Your Amount: You select the gift card amount, and we will email you a gift card code that can be used immediat

Want to surprise a friend or loved one who loves Born Primitive? Give them the gift of our apparel with a Born Primitive gift card!<ul data-start="194" data-end="453" style=" text-decoration: none;"><li data-start="194" data-end="321">Choose Your Amount: You select the gift card amount, and we will email you a gift card code that can be used immediately.</li><li data-start="322" data-end="453">Custom Amounts: If you want a custom gift card amount, please contact our customer service team at <a data-start="427" data-end="452" rel="noopener">contact@bornprimitive.com</a>.</li></ul>Important Note: We will email the gift card to the buyer&#x2019;s email address. It is the buyer&#x2019;s responsibility to forward the gift card code to the recipient. Thank you for your understanding!Manual Fulfillment for Your Security To protect against fraud and keep your transactions secure, all gift card orders are manually reviewed and fulfilled by our warehouse team. Once your order is reviewed, the gift card will be promptly emailed to the address you provided at checkout.This process typically takes up to 48 business hours, though many orders are completed sooner.<div style=" text-decoration: none;" id="isPasted"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true">contact@bornprimitive.com</a>. We&#x2019;re here to help!

Email Gift Cards

Price Adjustment for Recent OrdersIf you placed your order within 24 hours before an item went on sale or before a site-wide sale started, you may qualify for a store credit price adjustment.Please note:Your order must not have used any discount code

<div>Price Adjustment for Recent Orders</div><div>If you placed your order within 24 hours before an item went on sale or before a site-wide sale started, you may qualify for a store credit price adjustment.</div><div>Please note:</div><ul><li>Your order must not have used any discount codes at checkout.</li><li>We will issue a store credit for the difference between the price you paid and the current sale price.</li></ul><div>If you believe your order qualifies, please contact our customer service team for assistance.</div><div> </div><div> </div>

Sale Price Adjustments

Returns & Exchanges on Sale Items and Event Purchases. Sale Items: Products marked as sale items are either exchange only or final sale. This information will be clearly noted prior to checkout, including:. Exchange only items can be exchanged for si

Returns &amp; Exchanges on Sale Items and Event Purchases<ul data-start="59" data-end="519" style=" text-decoration: none;"><li data-start="59" data-end="228">Sale Items: Products marked as sale items are either exchange only or final sale. This information will be clearly noted prior to checkout,&#xA0;including:<ul><li data-block="true" data-editor="9otd3" data-offset-key="93d02-0-0"><div data-offset-key="93d02-0-0">On the product page when the final sale color/variant is selected</div></li><li data-block="true" data-editor="9otd3" data-offset-key="60est-0-0"><div data-offset-key="60est-0-0">Directly under the item in your cart</div></li><li data-block="true" data-editor="9otd3" data-offset-key="9cbt1-0-0"><div data-offset-key="9cbt1-0-0">During checkout before payment is completed</div></li><li data-block="true" data-editor="9otd3" data-offset-key="1hmq7-0-0"><div data-offset-key="1hmq7-0-0">In your order confirmation email</div></li><li data-block="true" data-editor="9otd3" data-offset-key="1pqtg-0-0"><div data-offset-key="1pqtg-0-0">In any promotional emails or texts regarding the sale</div></li></ul></li><li data-start="59" data-end="228" style="font-weight: bold;">&#xA0;Exchange only items can be exchanged for size, alternate items, or returned for store credit.&#xA0;</li><li data-start="59" data-end="228" style="font-weight: bold;">Final sale items cannot be returned or exchanged.</li><li data-start="230" data-end="402">Mystery Bundles &amp; Free Promotional Items: All mystery bundles and free promotional items are&#xA0;final sale and cannot be returned or exchanged for size, color, or style.</li><li data-start="404" data-end="519">Event Purchases: Items purchased at events are final sale and are not eligible for returns or exchanges.</li></ul>If you have any questions about a specific purchase, please reach out to our customer service team for assistance.

Sale Returns

Have a quick question? Our chat team can help with simple requests, product questions, and order updates. For more complex issues requiring additional review or follow-up, please contact us by email.

Questions about returns, exchanges, shipping, or orders? Visit our FAQs for quick answers. Can’t find what you need? Email contact@bornprimitive.com.

Phone support is available Monday–Friday during business hours. If we’re unavailable, please leave a voicemail with your name, order number, and callback number. Please allow up to 48 hours for a response.

Payments & Promotions