Return & Exchange Policy. We’re happy to assist with returns and exchanges within 45 days of purchase, provided items are in brand-new, unworn, and unwashed condition with tags attached. Apparel: Must have original tags attached and be free of stains

<div data-block="true" data-editor="6gtq9" data-offset-key="buoft-0-0" id="isPasted">Return &amp; Exchange PolicyWe&#x2019;re happy to assist with returns and exchanges within 45 days of purchase, provided items are in brand-new, unworn, and unwashed condition with tags attached.<h3 data-start="280" data-end="299" style=" text-decoration: none;" id="eligible-items">Eligible Items:</h3><ul data-start="301" data-end="827" style=" text-decoration: none;"><li data-start="301" data-end="421">Apparel: Must have original tags attached and be free of stains, deodorant marks, perfume, makeup, and pet hair.</li><li data-start="422" data-end="578">Shoes: Must be unworn (other than try-on) and returned in the original shoebox (undamaged), along with any included accessories such as extra laces.</li><li data-start="579" data-end="722">Swimwear &amp; Athleisure Undies: Must have the hygienic liner intact. Please note: items marked as final sale are not eligible for return.</li><li data-start="723" data-end="827">Packaging: Items must be returned in the original clear plastic bag with the barcode label intact.</li></ul>If possible, we encourage you to reuse the original packaging&#x2014;polymailers can often be turned inside out and taped. Please note that our return portal does not support combining multiple orders into one return; each order must be returned separately.<hr data-start="1081" data-end="1084" style=" text-decoration: none;"><h3 data-start="1086" data-end="1124" style=" text-decoration: none;" id="how-to-start-a-return-or-exchange">How to Start a Return or Exchange:</h3><ol data-start="1126" data-end="1806" style=" text-decoration: none;"><li data-start="1126" data-end="1184"><a data-start="1129" data-end="1182" rel="noopener noreferrer" href="https://bornprimitive.loopreturns.com/#/" target="_blank">Click here to open our Return &amp; Exchange Portal.</a></li><li data-start="1185" data-end="1227">Enter your order number and zip code.</li><li data-start="1228" data-end="1285">Select the item(s) you&#x2019;d like to return or exchange.</li><li data-start="1286" data-end="1583">Choose the return reason and select one of the following options:<ul data-start="1360" data-end="1583"><li data-start="1360" data-end="1387">Exchange for a new size</li><li data-start="1391" data-end="1424">Exchange for a different item</li><li data-start="1428" data-end="1518">Return for a refund to the original payment method (minus a $12.00 processing fee)</li><li data-start="1522" data-end="1583">Return for store credit (no return shipping fee deducted)</li></ul></li><li data-start="1584" data-end="1698">If you select Exchange &amp; Shop Now, you&#x2019;ll be redirected to our site to use your store credit at checkout.</li><li data-start="1699" data-end="1806">Be sure to add items to your cart and click &#x201C;checkout&#x201D; to be redirected back to the return summary page.</li></ol>Important: Do not log into any third-party payment options or external websites during this process. Doing so will process the order as a standard purchase, and we will be unable to edit it as an exchange.<hr data-start="2019" data-end="2022" style=" text-decoration: none;"><h3 data-start="2024" data-end="2052" style=" text-decoration: none;" id="instant-exchange-option">Instant Exchange Option:</h3>If you select Instant Exchange on the return summary page before submitting your return:<ul data-start="2148" data-end="2384" style=" text-decoration: none;"><li data-start="2148" data-end="2198">A $1 hold will be placed on your card on file.</li><li data-start="2199" data-end="2289">Your exchange item(s) will ship out prior to your return items arriving back at the warehouse.&#xA0;</li><li data-start="2290" data-end="2384">If the return items are not received, your card will be charged for the replacement items.</li></ul>If you opt out of Instant Exchange, your replacement items will ship once your return is received and processed.<hr data-start="2500" data-end="2503" style=" text-decoration: none;">Additional Information: <ul data-start="129" data-end="1202" style=" text-decoration: none;"><li data-start="129" data-end="243">Sale items are marked as exchange only or final sale and will be clearly marked down on the product page and at checkout as either &quot;Exchange Only Item&quot; or &quot;Final Sale Item&quot; .</li><li data-start="244" data-end="421">All mystery bundles and free promotional items are final sale. Unfortunately, we are unable to accommodate returns or exchanges for size, color, or style on these items.</li><li data-start="422" data-end="503">Items are not reserved until your return is scanned into the mail system.</li><li data-start="504" data-end="605">A prepaid return shipping label will be available on the return confirmation page and emailed to you after you complete the return process.</li><li data-start="606" data-end="695">Returns are typically processed 5&#x2013;7 business days after arriving at our facility. Please allow extra time for closures on holidays and sale periods.&#xA0;</li><li data-start="696" data-end="790">Refunds to the original payment method will have a $12.00 processing fee deducted. This fee covers the manual labor it takes to receive, process, and restock the returned item.</li><li data-start="791" data-end="860">Refunds to store credit are processed without any deductions.</li><li data-start="861" data-end="911">Original shipping fees are non-refundable.</li><li data-start="912" data-end="1067">Gift card purchases will be reimbursed to the original gift card first, and any remaining balance will be returned to the alternate payment method.</li><li data-start="1068" data-end="1202">Discounts from your original purchase will carry over as a Shop Now bonus on exchanges. Any unused portion will not be retained.</li></ul><h3 data-start="2505" data-end="2532" style=" text-decoration: none;" id>&#xA0; </h3>At this time, we do not provide return labels for International, FPO and APO addresses. If you are an international, FPO or APO customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method. Address: ATTN: Born Primitive 2696 Reliance Dr Suite 250 Virginia Beach VA 23452<hr data-start="3321" data-end="3324" style=" text-decoration: none;">If you have any other questions, <a href="https://bornprimitive.com/pages/contact-track-order" target="_blank" rel="noopener noreferrer">we&#x2019;re happy to help</a>. View our full return policy <a href="https://bornprimitive.com/pages/returns" target="_blank" rel="noopener noreferrer">here</a>.</div><div data-block="true" data-editor="6gtq9" data-offset-key="2njjk-0-0"> </div>

How do I make a return or exchange?

We hope you had a great time at the event!. We’re sorry to hear that the product you purchased isn’t meeting your expectations. Please note that all items purchased at events are considered final sale and are not eligible for returns or exchanges. If

We hope you had a great time at the event!We&#x2019;re sorry to hear that the product you purchased isn&#x2019;t meeting your expectations. Please note that all items purchased at events are considered final sale and are not eligible for returns or exchanges.<hr data-start="3321" data-end="3324" style=" text-decoration: none;" id="isPasted">If you have any other questions, <a href="https://bornprimitive.com/pages/contact-track-order" target="_blank" rel="noopener noreferrer">we&#x2019;re happy to help</a>. View our full return policy <a href="https://bornprimitive.com/pages/returns" target="_blank" rel="noopener noreferrer">here</a>.

Can I return a product that I purchased at an Event?

Q: What does "Exchange-Only" or "Final Sale" mean, and where can I find this information?. A:Some items in our store are designated as Exchange-Only or Final Sale, and we want to make sure you’re informed every step of the way. These items are not el

Q: What does &quot;Exchange-Only&quot; or &quot;Final Sale&quot; mean, and where can I find this information?A: Some items in our store are designated as Exchange-Only or Final Sale, and we want to make sure you&#x2019;re informed every step of the way.<h3 data-start="351" data-end="384" style=" text-decoration: none;" id="exchange-only-items">Exchange-Only Items:</h3>These items are not eligible for returns to your original form of payment. They can only be:<ul data-start="482" data-end="616" style=" text-decoration: none;"><li data-start="482" data-end="552">Exchanged for a different size or style (upcharge may apply)</li><li data-start="553" data-end="616">Returned for store credit, if an exchange is not possible</li></ul><h3 data-start="618" data-end="648" style=" text-decoration: none;" id="final-sale-items">Final Sale Items:</h3>These items are not eligible for return, exchange, or store credit under any circumstances.<h3 data-start="746" data-end="816" style=" text-decoration: none;" id="where-can-i-see-if-an-item-is-exchange-only-or-final-sale">Where can I see if an item is Exchange-Only or Final Sale?</h3>We make this clear:<ul data-start="837" data-end="1074" style=" text-decoration: none;"><li data-start="837" data-end="902" style="font-weight: bold;">In our FAQ&apos;s</li><li data-start="903" data-end="940">In your cart, before checkout</li><li data-start="941" data-end="997">On the product page, under Delivery and Returns</li><li data-start="941" data-end="997">In emails pertaining to sales</li><li data-start="941" data-end="997">In confirmation emails following purchase</li></ul><h3 data-start="1076" data-end="1142" style=" text-decoration: none;" id="-return-policy-for-exchange-only-and-final-sale-items">&#x1F4DD; Return Policy for Exchange-Only and Final Sale Items:</h3><ul data-start="1143" data-end="1499" style=" text-decoration: none;"><li data-start="1143" data-end="1270">Exchange-Only items must be unworn, unwashed, and in new condition, and returned within the standard return window.</li><li data-start="1271" data-end="1347">Final Sale items are not returnable under any condition, even if unworn.</li><li data-start="1348" data-end="1499">If you&#x2019;re unsure whether your item qualifies for return or exchange, you can always reach out to our support team before starting the return process.</li></ul> <hr data-start="3321" data-end="3324" style=" text-decoration: none;" id="isPasted">If you have any other questions, <a href="https://bornprimitive.com/pages/contact-track-order" target="_blank" rel="noopener noreferrer">we&#x2019;re happy to help</a>. View our full return policy <a href="https://bornprimitive.com/pages/returns" target="_blank" rel="noopener noreferrer">here</a>.

Exchange-Only and Final Sale Items

At this time, we do not provide return shipping labels for international, FPO, or APO addresses. If you purchased through our United States website, you are welcome to return your item(s) using your own pre-paid shipping label. Be sure to:. Your full

At this time, we do not provide return shipping labels for international, FPO, or APO addresses.If you purchased through our United States website, you are welcome to return your item(s) using your own pre-paid shipping label. Be sure to:<h3 data-start="428" data-end="491" style=" text-decoration: none;" id="include-a-note-in-your-return-package-with-the-following">Include a note in your return package with the following:</h3><ul data-start="492" data-end="709" style=" text-decoration: none;"><li data-start="492" data-end="512">Your full name</li><li data-start="513" data-end="536">Your order number</li><li data-start="537" data-end="709">A clear request for either:<ul data-start="569" data-end="709"><li data-start="569" data-end="587">Store credit</li><li data-start="590" data-end="709">Or a refund to your original payment method (a $12 processing fee applies for returns to original payment method) for eligible items.&#xA0;</li></ul></li></ul><h3 data-start="711" data-end="733" style=" text-decoration: none;" id="return-address">Return Address:</h3><pre data-start="734" data-end="824" style=" text-decoration: none;"><div dir="ltr"><code>ATTN: Born Primitive 
2696 Reliance Dr Suite 250 
Virginia Beach, VA 23452 
USA</code></div><code>
</code></pre>We recommend selecting a shipping method that includes tracking and keeping your receipt for reference. Once your return is received and processed by our Returns Team, you&#x2019;ll receive a confirmation email with your store credit code or refund information.If you have any questions before sending your return, feel free to reach out&#x2014;we&apos;re happy to help!

How do I return an item if I'm an international, FPO, or APO customer?

New item exchanges only (e.g., exchanging shorts for a tank top). The discount you received on your original order will automatically carry over to the new item(s) you choose during the exchange process. Size-for-size exchanges (e.g., exchanging a Me

<h3 data-start="56" data-end="117" style=" text-decoration: none;" id="isPasted">The Shop Now Bonus is a discount benefit that carries over from your original purchase when exchanging for a different item. Here&#x2019;s how it works:</h3><hr data-start="283" data-end="286" style=" text-decoration: none;"><h4 data-start="288" data-end="318" style=" text-decoration: none;" id="-what-it-applies-to">&#x2705; What It Applies To:</h4><ul data-start="319" data-end="528" style=" text-decoration: none;"><li data-start="319" data-end="389">New item exchanges only (e.g., exchanging shorts for a tank top)</li><li data-start="390" data-end="528">The discount you received on your original order will automatically carry over to the new item(s) you choose during the exchange process</li></ul><hr data-start="530" data-end="533" style=" text-decoration: none;"><h4 data-start="535" data-end="573" style=" text-decoration: none;" id="-what-it-does-not-apply-to">&#x1F6AB; What It Does NOT Apply To:</h4><ul data-start="574" data-end="691" style=" text-decoration: none;"><li data-start="574" data-end="660">Size-for-size exchanges (e.g., exchanging a Medium for a Large of the same item)</li><li data-start="661" data-end="691">Returns for store credit</li></ul><hr data-start="693" data-end="696" style=" text-decoration: none;"><h4 data-start="698" data-end="722" style=" text-decoration: none;" id="&#xFE0F;-important-notes">&#x26A0;&#xFE0F; Important Notes:</h4><ul data-start="723" data-end="900" style=" text-decoration: none;"><li data-start="723" data-end="830">The Shop Now Bonus is a one-time use only and any unused portion will not be retained or reissued</li><li data-start="831" data-end="900">It cannot be transferred or applied outside the exchange window</li></ul><hr data-start="902" data-end="905" style=" text-decoration: none;">This is a great way to keep your savings when swapping for something new&#x2014;just make sure to use the bonus during your exchange checkout!

What is the “Shop Now” Bonus and how does it work?

Warranty

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Our Customer Service Associates are standing by to assist you via email. Please allow 24-48 hours for us to reach back out. We are excited to help!

You can reach us by phone Mon–Thurs, 8AM–4PM EST and Fri, 8AM–12PM EST. We’re closed weekends and holidays. If we miss you, please leave a voicemail with your order number and contact info—we’ll get back to you shortly!

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