Returns & Exchanges
Categories
Articles
How do I make a return or exchange?
We want you to love every item you order! If something doesn’t work out, we’re happy to help with a return or exchange within 45 days of delivery (per tracking information), as long as the items are brand-new, unworn, and unwashed with tags attached.
Can I return a product that I purchased at an Event?
We hope you had a great time at the event!. We’re sorry to hear that the product you purchased isn’t meeting your expectations. Please note that all items purchased at events are considered final sale and are not eligible for returns or exchanges. If
How do I return an item if I'm an international, FPO, or APO customer?
Our return and exchange policy is 45 days from date of delivery for all merchandise not marked “final sale”. At this time, we do not provide return shipping labels for international, FPO, or APO addresses. If you purchased through our United States w
What is the “Shop Now” Bonus and how does it work?
New item exchanges only (e.g., exchanging shorts for a tank top). The discount you received on your original order will automatically carry over to the new item(s) you choose during the exchange process. Size-for-size exchanges (e.g., exchanging a Me
Gift Return Policy
All items purchased as gifts can be returned or exchanged within 45 days from the date the package is delivered, according to tracking information. Exchange only items can be returned for store credit or exchanged and Final Sale items cannot be retur
Why was my refund amount different from what I paid?
When processing a return and refund, refunds are applied based on the original payment method:. If you feel there was an error with your refund amount, please provide your order details for further investigation.
I'm local, can I return, exchange, or pick up my order?
No—currently, we’re unable to accommodate online order pickups, returns, or exchanges at our facility or store, and we do not offer tours of our warehouses. We’re excited to share that our first flagship location, Born Primitive – The Shops at Hillto
Exchange-Only and Final Sale Items
What does "Exchange-Only" or "Final Sale" mean, and where can I find this information?. Some items in our store are designated as Exchange-Only or Final Sale, and we want to make sure you’re informed every step of the way. These items are not eligibl