Returns & Exchanges

How do I make a return or exchange?

We are sorry to hear that some of the items in your order did not work for you. As long as the tags are still attached and the item is in unworn/unwashed condition, we allow our customers 60 days to process a return or exchange.I have included a link

How long do I have to make a return/exchange?

You have 45 days from the day you received your order to make a return/exchange. Please click the link below to initiate a return. Start a return here!

Refunds processed on orders with gift cards?

Any returns on orders purchased with a gift card and alternate form of payment will receive reimbursement back on the applicable gift card first. The remaining amount will go to the credit card used on the purchase.

How long will it take to get my refund?

Refunds will be issued once your return reaches our warehouse and is processed by our team. Please allow 3-5 business days for your refund/store credit to be processed after it has been delivered to our warehouse. Refunds should reflect on your origi

I'm local, can I make in store Returns/ Exchanges?

At this time, we do not have a store front where returns/ exchanges can be made. Please continue to our return portal to process your return/ exchange.

Do you provide return labels for International, FPO/APO and Hawaii/Alaska Addresses?

At this time, we do not provide return labels for International, FPO and APO addresses. If you are an international, FPO or APO customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the U

Can I return a product that I purchased at an Event?

We hope that you enjoyed the event!. We are terribly sorry you aren’t enjoying the product you purchased as much as we had hoped. Unfortunately, at this time we do not accept returns or exchanges for products purchased at an event.

Mystery Bundle/Items

All mystery bundles/items are final sale. Unfortunately, we are unable to accommodate returns, or exchanges for size/color or style on these items.

Can I return or exchange my free gift with purchase?

All free gifts with purchase are final sale. Unfortunately, we are unable to accommodate returns, or exchanges for size or color on promotional items.

How do I use a discount code in my return/exchange?

At this time, our returns portal does not recognize discount codes. But we do offer a "Shop Now Bonus," which is additional credit towards your purchase - a built in discount. *If you made your original purchase with a discount code you will see that