Have a quick question? Our chat team can help with simple requests, product questions, and order updates. For more complex issues requiring additional review or follow-up, please contact us by email.

Our Customer Support team is available Monday–Friday during business hours. Please allow up to 48 hours for a response during this time. For the fastest assistance, please avoid sending multiple inquiries.

Phone support is available Monday–Friday during business hours. If we’re unavailable, please leave a voicemail with your name, order number, and callback number. Please allow up to 48 hours for a response.

bornprimitive

Wholesale

How long does it take for my order to ship?

Changes & Cancellations

How can I get free shipping?

Do you offer Buy Online, Pick Up In Store (BOPIS)?

Carrier Alerts

What if my package got lost stolen or damaged?

What should I do if my order shows as “Delivered” but I haven’t received it?

What is OrderProtect?

Can I place an order over the phone?

How is sales tax determined for online purchases?

How do I edit my account information?

Custom Apparel Inquiries

Order Help

Discount Codes

Sponsorships/Donations

Do You Offer Discounts for Military, First Responders, or Medical Staff?

Special Forces Pro Program

Outdoor Pro Program (Guides & Hunters)

What forms of payments do you accept?

Gift Vouchers

Email Gift Cards

Sale Price Adjustments

Sale Returns

How to Redeem Rewards

Payments & Promotions

How do I make a return or exchange?

Where is my return label?

What is the “Shop Now” Bonus and how does it work?

How do I return an item if I'm an international, FPO, or APO customer?

Gift Return Policy

Why was my refund amount different from what I paid?

Exchange-Only and Final Sale Items

Can I return a product that I purchased at an Event?

I'm local, can I return, exchange, or pick up my order?

What is the “Resell on Poshmark” option and how does it work?

What is the manufacturer defect warranty on your products?

What if something is missing, damaged, or wrong with my order?

Warranty

Returns & Exchanges

Made in USA Tactical Uniforms

Product Fit

Restocks

Seamless Options

How wide are the shoes?

Are your leggings squat-proof?

How should I care for my gear?

What does “drop” mean?

What is the difference between the MEN'S FRONTIER PANT 2.0 and the MEN'S FRONTIER PANT lite 2.0?