Our Customer Service Associates are also available via chat during our business hours. Drop us a line, we are ready to help!

Our Customer Service Associates are standing by to assist you via email. Please allow 24-48 hours for us to reach back out. We are excited to help!

We are also available by phone during regular business hours (8:00AM - 4:00PM, M-F). If we miss you, please feel free to leave a voicemail and we will get back with you shortly!

bornprimitive

We are sorry to hear you changed your mind! As long as your order has not shipped, we can cancel your order. If your order has already shipped, we will not be able to cancel your order.

We are sorry to hear you changed your mind! As long as your order has not shipped, we can cancel your order. If your order has already shipped, we will not be able to cancel your order.

Can I cancel my order once its been placed?

Orders & Payments

How do I make a return or exchange?

How long do I have to make a return/exchange?

Refunds processed on orders with gift cards?

How long will it take to get my refund?

I'm local, can I make in store Returns/ Exchanges?

Do you provide return labels for International, FPO/APO and Hawaii/Alaska Addresses?

Can I return a product that I purchased at an Event?

Mystery Bundle/Items

Can I return or exchange my free gift with purchase?

How do I use a discount code in my return/exchange?

Returns & Exchanges

Can I expedite my order?

Do you ship internationally?

When will my order ship?

How do I track my order?

How do I change my shipping address once my order has been placed?

I'm local, can I pick up my order?

Do you ship to P.O Boxes or Military APO/FPO addresses?

Will I have to pay taxes/duties for international order?

What if my package got lost stolen or damaged?

Free Shipping on Orders over $150

Shipping

Do you offer military, first responder, or hospital staff discount?

Can I edit or change my order?

What forms of payments do you accept?

How do I check the status of my order?

What if the item I want is Out of Stock?

Can I use my discount code during a sale? Also, can I use more than 1 coupon code at a time?

What is OrderProtect?

Custom Apparel

GOVX Discount

What should I do if I haven’t received my order or have concerns?

Are Born Primitive Leggings "squat-proof"?

How do I know what size to purchase?

What is the best way to care for my products?

What is the inseam on your booty shorts?

Do sports bras come with pad inserts?

Where can I find the inseam length?

Sizing & Products

Promotions

Where can I find the size chart?

Can I cancel my order once its been placed?Updated 6 months ago