Orders & Payments
Changes & Cancellations
Can I change or add items to my order once it's placed?Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped, we recommend you contact our Customer Service team as soon as possible f
What forms of payments do you accept?
PayPal:. You can use your PayPal account for secure payments during checkout. After clicking "Pay with PayPal", you will be redirected to PayPal to complete your purchase securely. Born Primitive Gift Cards:. We gladly accept Born Primitive Gift Card
What is OrderProtect?
At checkout, you’ll be asked whether or not you’d like to protect your order with OrderProtect. This optional insurance covers your order in the event it’s stolen, lost in transit, damaged, or delivered incorrectly by the postal system. We recommend
Can I place an order over the phone?
Currently, we do not take phone orders. All purchases must be completed through our website or designated online options. We encourage you to reach out if you need guidance through our online ordering process or have any questions about our products.
How is sales tax determined for online purchases?
Sales tax for e-commerce purchases is determined by state and local tax regulations, which are based on the shipping address and applicable jurisdictions. We are required to collect and remit taxes according to these rules.