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Orders & Payments

Do you offer military, first responder, or hospital staff discount?

We are proud to offer 15% off to all military, first responders & select hospital staff personnel. To activate this code, please verify your status through GovXID. You can sign-up by using the link at checkout under your cart total.

Can I edit or change my order?

Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped we recommend you contact our Customer Service team as soon as possible for further assistance at [email protected] or th

What forms of payments do you accept?

Unfortunately we no longer have a store front in South Africa. You can still purchase from our US, CA, EU, and AUS online store fronts.

How do I check the status of my order?

Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account.

Can I cancel my order once its been placed?

We are sorry to hear you changed your mind! As long as your order has not shipped, we can cancel your order. If your order has already shipped, we will not be able to cancel your order.

What if the item I want is Out of Stock?

Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock. Sign up for our New

Can I use my discount code during a sale? Also, can I use more than 1 coupon code at a time?

Coupon/Discount codes cannot be used during site-wide sales. Additionally, only one promo code is allowed to be used at a time.

What is OrderProtect?

You may notice a small fee automatically added to your order at check out called OrderProtect. OrderProtect is an insurance offered on your order to protect you against stolen, lost in transit, damaged, or incorrect items at the hands of the postal s

Custom Apparel

Interested in custom gear? No problem - please fill out the form at this link and our Custom Apparel team will reach out! CLICK HERE FOR CUSTOM BP GEAR

GOVX Discount

We do offer a 15% discount for all military, law enforcement, firefighters, first responders, and hospital staff members through GovX-ID.The link to register with GovX-ID is available at check-out and is located on the right-hand side under your cart

What should I do if I haven’t received my order or have concerns?

If you believe there’s an issue with your order or delivery, please contact our customer service team as quickly as possible. We’re committed to resolving any concerns you have and look forward to solving the concern. *Please note: Once a chargeback