Our Customer Service Associates are also available via chat during our business hours. Drop us a line, we are ready to help!

Our Customer Service Associates are standing by to assist you via email. Please allow 24-48 hours for us to reach back out. We are excited to help!

You can reach us by phone Mon–Thurs, 8AM–4PM EST and Fri, 8AM–12PM EST. We’re closed weekends and holidays. If we miss you, please leave a voicemail with your order number and contact info—we’ll get back to you shortly!

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We hope you had a great time at the event!We&#x2019;re sorry to hear that the product you purchased isn&#x2019;t meeting your expectations. Please note that all items purchased at events are considered final sale and are not eligible for returns or exchanges.<hr data-start="3321" data-end="3324" style=" text-decoration: none;" id="isPasted">If you have any other questions, <a href="https://bornprimitive.com/pages/contact-track-order" target="_blank" rel="noopener noreferrer">we&#x2019;re happy to help</a>. View our full return policy <a href="https://bornprimitive.com/pages/returns" target="_blank" rel="noopener noreferrer">here</a>.

We hope you had a great time at the event!. We’re sorry to hear that the product you purchased isn’t meeting your expectations. Please note that all items purchased at events are considered final sale and are not eligible for returns or exchanges. If

Can I return a product that I purchased at an Event?

Returns & Exchanges

Changes & Cancellations

What forms of payments do you accept?

What is OrderProtect?

Orders & Payments

How do I make a return or exchange?

Exchange-Only and Final Sale Items

How do I return an item if I'm an international, FPO, or APO customer?

What is the “Shop Now” Bonus and how does it work?

What is the manufacturer defect warranty on your products?

Warranty

When will my order ship?

How Do UPS Access Point Deliveries Work?

How do I track my order?

How do I change my shipping address ?

Can I pick up my order locally?

Will I have to pay taxes/duties for international order?

What if my package got lost stolen or damaged?

Free Shipping on Orders over $150

Shipping

Sale Price Adjustments

Sale Returns

Sale Policy

Discount Codes

Sponsorships/Donations

Do You Offer Discounts for Military, First Responders, or Medical Staff?

Discounts

Made in USA Tactical Uniforms

Product Fit, Care, and Material Details

Restocks

Seamless Options

How wide are the shoes?

Sizing & Products

Military and Government Purchases

Law Enforcement, State Agency, Intelligence, and Federal Enforcement Agencies

Multicam TAA/Berry Compliant

How to Set Up a Tax-Exempt Business Account

Do I Qualify for the Born Primitive Pro Industry Program?

ProDeal Industry Discounts

Custom Apparel Inquiries

Custom Apparel

Ready to bring Born Primitive to your website, gym, or retail location?

Wholesale Program – Frequently Asked Questions

Wholesale

How do I edit my account information?

Earn. Sweat. Repeat.

How to Redeem Your Points for a Gift Card

Rewards

Account

What to Do If Your Package Is Missing

How to Report Damaged or Incorrect Items

Order Concerns

Email Gift Cards

Returns for Store Credit & Using Email Gift Cards

Gift Vouchers

Gift Cards

I'm local, can I return, exchange, or pick up my order?

Will There Be a Virginia Beach Warehouse Sale This Summer?

Can I return a product that I purchased at an Event?Updated a month ago