Changes & CancellationsUpdated a day ago

Can I change my shipping address after placing an order?

Customers are responsible for entering the correct shipping address at checkout.

If you need to update your shipping address after placing an order, you can use the self-service options available on your order confirmation page up to 1 hour post purchase. Please make any requested changes as soon as possible after placing your order.

Address updates are not guaranteed after 1 hour post purchase or once fulfillment has started. If the self-service option is no longer available, please contact Customer Service as soon as possible. We’ll review the order and confirm whether any changes can still be made.

Once an order has shipped, we are unable to:

• Change the shipping address
• Reroute the package
• Intercept the shipment
• Change the carrier
• Add signature requirements

For delivery requests after shipment, please contact the carrier directly using your tracking information.

Can I cancel my order after placing it?

If you need to cancel an order, you can use the self-service cancellation option available on your order confirmation page up to 1 hour post purchase.

Cancellation requests should be submitted as soon as possible after placing the order. Cancellations are not guaranteed once fulfillment has started and not available once the order has shipped.

If the self-service cancellation option is no longer available, please contact Customer Service as soon as possible. We’ll review the order and confirm whether cancellation is still possible.

Once an order has shipped, it cannot be canceled. If you no longer want the order after it has shipped, you may need to receive the package and follow our return process.