Gifting at Born Primitive: Gift Receipts, Gift Returns & FAQsUpdated 4 hours ago
Whether you’re shopping for a birthday, holiday, special occasion, or just because, there are a few things to keep in mind when purchasing a gift from Born Primitive.
Gift Receipts
We highly encourage creating a gift receipt when purchasing an item as a gift.
A gift receipt provides the recipient with the information needed to request an eligible exchange or return the gift for store credit, subject to our applicable return and exchange policies, product eligibility, availability, promotional terms, and other applicable conditions.
Gift receipts can be created through the order confirmation email after the order has been placed.
How do I create a gift receipt?
After placing your order:
- Locate your order confirmation email.
- Follow the gift receipt option provided in the email.
- Create the gift receipt and share it with the recipient.
We recommend creating the gift receipt as soon as possible so your recipient has the necessary information if they need to initiate a return or exchange.
Gift Returns & Exchanges
Gifts are subject to our standard return and exchange policy and must meet all applicable eligibility requirements, return-window requirements, product restrictions, and promotional terms.
When an eligible gift is returned using a gift receipt, the recipient may be eligible to:
- Exchange the item for an eligible replacement, subject to availability and applicable exchange terms.
- Return the item for store credit to use toward a future purchase.
All return and exchange requests are subject to order validation and eligibility review and are processed according to the applicable return options and policies in effect for the original order.
Please keep in mind that the applicable return window is based on the original order and delivery date, not the date the gift was given to the recipient.
Exchanges for Different Sizes, Colors, or Products
If the recipient would like to exchange the gift for a different size, color, product, or item, an upcharge may apply depending on the original purchase price, replacement item, current pricing, and applicable promotional terms.
Any applicable upcharge must be paid by the customer initiating the exchange.
If the replacement item is less expensive, the difference may be issued as store credit, subject to the applicable exchange terms and store-credit eligibility.
What if the recipient doesn't have the order information?
A gift receipt is the easiest way to provide the recipient with the information they need to initiate a return or exchange.
If they do not have the gift receipt or order information, they can complete our gift return form to provide the information needed to locate and validate the purchase:
Submitting the form does not guarantee that a return or exchange will be approved. The order and item must still meet all applicable eligibility requirements and policy criteria.
Final Sale Items
Final sale items are not eligible for return or exchange.
If you are purchasing a final sale item as a gift, please keep this in mind before completing your purchase, as the recipient will not be eligible to return or exchange the item.
Final sale status is indicated on the applicable product listing or during the purchasing process.
Can I return a gift for a refund?
Eligible gifts returned with a gift receipt may be returned for store credit.
Gift returns do not result in a refund to the original payment method when processed as a gift return.
All returns remain subject to the applicable return window, product eligibility, order validation, and return terms.
Can I exchange a gift for a different size?
Yes, if the item is eligible for an exchange and the requested replacement size is available.
An upcharge may apply depending on the original purchase price, replacement item price, current pricing, and applicable promotional terms.
Can I exchange a gift for a different color?
A different-color exchange may be available depending on the item and exchange options offered through the return portal.
An upcharge may apply if the replacement item has a higher price or if the original item was purchased under promotional pricing or other discounted terms.
Any applicable upcharge must be paid by the customer initiating the exchange.
Can I exchange a gift for a different product?
A different-product exchange may be available depending on the item and options offered through the return portal.
If the replacement item has a higher price, an upcharge may apply and must be paid by the customer initiating the exchange.
If a direct exchange is not available, the recipient may instead be able to return the original gift for store credit and use that credit toward a new purchase.
What if the gift recipient needs a different size after the return window?
Once the applicable return window has expired, the item may no longer be eligible for a standard return or exchange.
Customer Service may review the specific order and available options, but eligibility, exceptions, availability, or adjustments are not guaranteed.
Can I purchase a gift card instead?
If you would prefer to let the recipient choose their own items, a gift card is another great gifting option.
Gift cards allow the recipient to shop for the products, sizes, and colors they prefer while avoiding potential size, color, product availability, or exchange-price concerns.
Can I send a gift directly to the recipient?
Yes. You can enter the recipient's shipping address during checkout.
Please carefully review the shipping address before completing the order, as orders may not be able to be updated once they enter processing or fulfillment.
Can the recipient see what I paid?
A gift receipt is designed to provide the recipient with the information needed to facilitate an eligible return or exchange without requiring you to share your original order confirmation.
If you have concerns about pricing information being visible, we recommend providing the gift receipt rather than forwarding the original order confirmation email.
What if the gift was purchased during a sale?
Sale purchases remain subject to the applicable promotional terms, pricing conditions, and standard return and exchange eligibility.
If the recipient initiates an exchange for a gift purchased during a sale, an upcharge may apply, including when exchanging for a different color of the same item.
Any applicable upcharge must be paid by the customer initiating the exchange.
Gift Shopping FAQ
Do I need to create a gift receipt?
No, but we highly encourage it. A gift receipt makes it easier for the recipient to initiate an eligible exchange or return the gift for store credit.
Where can I create a gift receipt?
Gift receipts can be created through the order confirmation email after purchase.
What can a recipient do with a gift receipt?
For eligible items, the recipient may be able to exchange the gift or return it for store credit, subject to applicable return and exchange terms, product eligibility, availability, and promotional conditions.
Can the recipient receive a refund to my original payment method?
No. Gift returns are processed as store credit rather than a refund to the original payment method.
Can the recipient exchange a gift for another size?
Yes, if the item is eligible for exchange and the requested size is available. An upcharge may apply depending on the original purchase price, replacement item price, and applicable promotional terms.
Can the recipient exchange a gift for a different color?
A different-color exchange may be available depending on the item and available exchange options. An upcharge may apply, particularly if the original item was purchased during a sale or promotional period.
Can the recipient exchange a gift for a different product?
Depending on the available exchange options, a different-product exchange may be possible. An upcharge may apply if the replacement item has a higher price, and the customer initiating the exchange is responsible for paying the difference.
Can final sale gifts be returned?
No. Final sale items are not eligible for return or exchange.
Does the return window start when I give the gift?
No. Return eligibility is based on the original order and delivery date per tracking.
What if the recipient doesn't have the gift receipt?
The recipient can complete our gift return form so we can gather the information needed to locate and validate the purchase. Having a gift receipt or order information available is highly recommended. Submission of the form does not guarantee return or exchange eligibility.
Can I send a gift directly to someone else?
Yes. Enter the recipient's shipping address during checkout and carefully review the address before placing the order.
What if I purchased a gift during a sale?
Sale items remain subject to the applicable promotional terms and standard return/exchange eligibility. An upcharge may apply to an exchange, including an exchange for color, and any applicable upcharge must be paid by the customer initiating the exchange.
What if I accidentally purchased a final sale item as a gift?
Final sale items cannot be returned or exchanged.
What if the recipient needs help with their gift?
We're happy to help! The recipient should provide their gift receipt or available order information so our Customer Service team can review and validate the purchase and determine what options, if any, are available. Eligibility, availability, pricing, exceptions, and applicable return terms will be reviewed based on the specific order.