How do I make a return or exchange?Updated 8 days ago

We want you to love every item you order! If something doesn’t work out, we’re happy to help with a return or exchange within 30 days of delivery, provided the item meets our return requirements.

The information below applies to U.S. orders placed directly through bornprimitive.com.

Purchases made at a Born Primitive retail location must be returned or exchanged at the store where the purchase was made.

Return Eligibility

Items must be:

Brand-new, unworn, and unwashed
Free from stains, odors, pet hair, or other signs of wear
Returned with original tags attached
Not marked Final Sale

All returns are subject to inspection.

How Do I Start a Return or Exchange?

All eligible online orders must be processed through our Return & Exchange Portal.

You’ll need your order number and ZIP code to get started.

Once a return or exchange is submitted, the package must be shipped within 21 days or the request will expire.

What Return Options Are Available?

Depending on the item, you may be able to:

Exchange for a new size
Exchange for a different item
Return for store credit — no fee
Return for a refund to the original payment method — $12 processing fee

Are Any Items Not Eligible for Return?

Yes. Final Sale, Mystery Bundles, and free promotional items are not eligible for return or exchange.

Items marked Exchange Only may be exchanged or returned for store credit, but are not eligible for a refund to the original payment method.

How Does Shop Now Work?

Shop Now allows you to select a replacement item during the exchange process.

The Shop Now Bonus accounts for eligible discounts from your original order and applies to the replacement item. It does not apply to size exchanges or returns. Additional discount codes cannot be applied during an exchange.

What Is Instant Exchange?

With Instant Exchange, your replacement item ships before your return is received.

A $1 authorization hold may be placed on your card. If the original item is not returned, your card will be charged.

Instant Exchanges cannot be edited once submitted.

How Long Do Returns Take?

Once your return arrives at our warehouse, it is generally processed within 48 business hours.

Refunds are issued to the original payment method. Original shipping charges are non-refundable.

What Are the Requirements for Shoe Returns?

Shoes must be new and unworn. Trying them on for fit is fine, but shoes with visible wear, dirt, scuffs, or damage may not be accepted.

Shoes should be returned in their original shoebox, placed inside a separate shipping package. Do not place the return label directly on the shoebox.

Can I Return Multiple Orders Together?

No. Each order must be returned separately through the Return & Exchange Portal or they will not be processed.

Can I Return an Online Order In Person?

No. Online orders must be returned or exchanged through our Return & Exchange Portal.

Purchases made at a Born Primitive retail location must be returned or exchanged at the store where the purchase was made.

International & Military Returns

Return labels are not provided for international or military addresses. Customers are responsible for return shipping to our U.S. warehouse.

Please include your preference for store credit or refund, depending on the item's eligibility.

International Return Address:

ATTN: Born Primitive Returns
2693 Reliance Dr
Suite 105
Virginia Beach, VA 23452

International and military returns are processed after the items are received and inspected.

Manufacturing Defects

Born Primitive footwear is covered for 12 months against manufacturing defects. Clothing and gear are covered for 6 months.

Warranty requests must be submitted to the original place of purchase.

If your item was purchased directly from bornprimitive.com, please email [email protected] with your order number, photos of the issue, and a brief description.

If your item was purchased from another retailer or website, please refer to the place of purchase’s warranty and return policies and contact them directly for assistance.