How do I make a return or exchange?Updated a month ago

We want you to love every item you order! If something doesn’t work out, we’re happy to help with a return or exchange within 30 days of delivery, provided the item meets our return requirements.

The online return process below applies to U.S. orders placed directly through bornprimitive.com. Purchases made through a Born Primitive retail location or another retailer must follow the return and exchange process of the original place of purchase.

Return Eligibility

Items must be:

Brand-new, unworn, and unwashed
Free from stains, odors, pet hair, or other signs of wear
Returned with original tags attached
Not marked Final Sale

All returns are subject to inspection.

How Do I Start a Return or Exchange?

Eligible online orders must be processed through our Return & Exchange Portal.

You’ll need your order number and ZIP code to get started.

Once a return or exchange is submitted, the package must be shipped within 21 days or the request will expire.

What Return Options Are Available?

Depending on the item, you may be able to:

Exchange for a new size
Exchange for a different item
Return for store credit — no fee
Return for a refund to the original payment method — $12 processing fee

Are Any Items Not Eligible for Return?

Yes. Final Sale, Mystery Bundles, and free promotional items are not eligible for return or exchange.

Items marked Exchange Only may be exchanged or returned for store credit, but are not eligible for a refund to the original payment method.

How Does Shop Now Work?

Shop Now allows you to select a replacement item during the exchange process.

The Shop Now Bonus accounts for eligible discounts from your original order and applies to the replacement item. It does not apply to size exchanges or returns. Additional discount codes cannot be applied during an exchange.

What Is Instant Exchange?

With Instant Exchange, your replacement item ships before your return is received.

A $1 authorization hold may be placed on your card. If the original item is not returned, your card will be charged.

Instant Exchanges cannot be edited once submitted.

How Long Do Returns Take?

Once your return arrives at our warehouse, it is generally processed within 48 business hours.

Refunds are issued to the original payment method. Original shipping charges are non-refundable.

What Are the Requirements for Shoe Returns?

Shoes must be new and unworn. Trying them on for fit is fine, but shoes with visible wear, dirt, scuffs, or damage may not be accepted.

Shoes should be returned in their original shoebox, placed inside a separate shipping package. Do not place the return label directly on the shoebox.

Can I Return Multiple Orders Together?

No. Each order must be returned separately through the Return & Exchange Portal.

Can I Return an Online Order In Person?

No. Online orders must be returned or exchanged through our Return & Exchange Portal.

Purchases made at a Born Primitive retail location must be handled at the store where the purchase was made. Purchases made through another retailer must be handled through that retailer.

International & Military Returns

Return labels are not provided for international or military addresses. Customers are responsible for return shipping to our U.S. warehouse.

Please include your preference for store credit or refund, depending on the item's eligibility.

International Return Address:

ATTN: Born Primitive Returns
2693 Reliance Dr
Suite 105
Virginia Beach, VA 23452

International and military returns are processed after the items are received and inspected.

Manufacturing Defects & Warranty Claims

Manufacturer defect warranty claims are separate from returns and exchanges.

Born Primitive footwear is covered for 12 months against manufacturing defects. Clothing and gear are covered for 6 months.

BornPrimitive.com Purchases

For items purchased directly from bornprimitive.com, warranty claims are handled by Born Primitive Customer Service.

Please email [email protected] and include:

Proof of purchase/receipt
Item name
Size and color
Clear photos of the issue
Photo of the lot number
Place of purchase
Date of purchase

Born Primitive Retail Store Purchases

For items purchased at a Born Primitive retail store:

Warranty claims: If you are local to the store, please handle the claim directly through the store.
If you are not local to the store, email [email protected] with your proof of purchase and warranty information.

If an item was purchased as a gift from a Born Primitive retail store and the recipient is not local to that store, email [email protected] for available options.

Purchases from Another Retailer

For items purchased through another retailer or website:

Returns and exchanges: Must be handled directly through the original retailer.

Please note: Returns and exchanges must be handled through the original place of purchase, while manufacturer defect warranty claims follow the warranty process above.