How long does it take for my order to ship?Updated 11 days ago

Your estimated fulfillment timeframe is provided before purchase in the green fulfillment notice box at checkout and is also included in your order confirmation email.

Fulfillment refers to the time it takes our warehouse team to process, pick, pack, and prepare your order before it ships. This is separate from the shipping transit time provided by the carrier.

Estimated fulfillment timelines:

Business days are Monday–Friday and exclude federal holidays.

Tracking information will automatically be emailed once your order ships.

Do pre-order items ship immediately?

Pre-order items ship according to the estimated ship date listed on the product page at the time of purchase. The expected ship timeframe will also be included in your order confirmation email.

Pre-order items may ship separately from other items in your order unless otherwise noted.

Do you offer expedited shipping?

Yes, expedited shipping options are available for U.S. addresses Monday–Thursday.

Please note that expedited shipping does not mean your order ships immediately. Your order still requires fulfillment time before it leaves our warehouse.

Expedited fulfillment:

• Up to 2 business days for processing
• Payment must be received before the 12:00 PM EST Monday–Thursday cutoff
• Orders paid after the cutoff will begin processing the next available business day

Once your order ships, carrier transit time begins.

Carrier delivery estimates:

• Priority Mail: Estimated up to 4 business days after shipment
• 2nd Day Air: Estimated 2 business days after shipment
• Next Day Air: Estimated 1 business day after shipment

Weekends and holidays are not included, and delivery timelines are not guaranteed. Additional transit time may apply for Alaska and Hawaii. 2nd Day Air and Next Day Air delivery estimates are not guaranteed for Alaska and Hawaii.

Where do you ship from?

Orders are shipped from our warehouse in Virginia Beach, Virginia.

Once an order leaves our facility and enters carrier transit, tracking updates and delivery estimates are provided directly by the carrier.

What happens after my order ships?

Once your order has shipped, you will receive an email with tracking information.

Please note:

• Carrier transit time begins after your order has been fulfilled and accepted by the carrier.
• Fulfillment time is separate from carrier transit time.
• Weekends, holidays, weather delays, carrier service interruptions, and other carrier-related delays may impact delivery times.
• Tracking updates may occasionally take time to appear after shipment.

What if my order is delayed?

While we work hard to process every order within the estimated timeframe provided at checkout, unexpected delays can occasionally occur due to factors such as increased order volume, weather, carrier interruptions, or other circumstances outside of our control.

If there are any changes that impact your order’s expected fulfillment timeframe, we will communicate updates directly through the email address provided at checkout.

During major promotions, sales events, or periods of high order volume, expedited shipping options may not always be available at checkout. If you need your order sooner, please contact our Customer Service team as soon as possible after placing your order and before it ships. We’ll be happy to review your order and confirm what options may be available.

Please note that expedited shipping availability is not guaranteed and depends on order status, fulfillment capacity, inventory availability, and timing.

Can I change my shipping address after placing an order?

Customers are responsible for entering the correct shipping address at checkout.

If you notice an address issue, please contact Customer Service as soon as possible. Address updates are not guaranteed once fulfillment has started.

Once an order has shipped, we are unable to:

• Change the shipping address
• Reroute the package
• Intercept the shipment
• Change the carrier
• Add signature requirements

For delivery requests after shipment, please contact the carrier directly using your tracking information.

Can I combine multiple orders into one shipment?

No. Orders are processed individually and cannot be combined with separate orders.

What shipping methods are available?

Available shipping methods and estimated delivery times are displayed during checkout based on your shipping address.

Please note that delivery estimates begin after your order has been fulfilled and shipped. Fulfillment timelines are displayed before purchase in the green fulfillment notice box at checkout and confirmed in your order confirmation email.

Do you ship internationally?

Yes. International orders may be subject to duties, taxes, customs fees, and import charges. These costs are the responsibility of the recipient.

Customs processing times are not included in estimated delivery windows and are outside of our control.

Do you ship to APO/FPO/DPO addresses or U.S. territories?

Yes. Orders shipping to APO/FPO/DPO addresses and U.S. territories may require additional transit time and can take up to 45 days for delivery.

Tracking visibility may become limited once a shipment leaves the continental United States or enters military or local postal networks.

Are there times when shipping may take longer?

Yes. Fulfillment and shipping timelines may be extended during:

• Major product launches
• Promotional events
• High-volume sales periods
• Federal holidays
• Severe weather events
• Carrier disruptions

Any updated fulfillment timelines will be communicated at checkout in the green fulfillment notice box before purchase and confirmed in your order confirmation email.

What holidays may impact fulfillment?

Our warehouse is closed on federal holidays. The following holidays may impact fulfillment timelines:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Christmas Eve
• Christmas Day