Order Help
How can I get free shipping?
Free shipping is available on orders with product totals of $150.00 or more for U.S. address orders (excludes territories). This threshold applies to merchandise only and does not include shipping fees or taxes, and is calculated after any discount c
What if my package got lost stolen or damaged?
If your package is missing, lost, stolen, or arrives damaged, we recommend taking the following steps:. Contact the Shipping Carrier First:They may be able to locate your package or resolve the issue quickly. If your package shows as delivered but is
Do you offer Buy Online, Pick Up In Store (BOPIS)?
No—we currently do not offer Buy Online, Pick Up In Store (BOPIS) or drop-offs at any of our facilities. All online orders must be returned or exchanged using our Return and Exchange Portal. We’re excited to announce our first flagship location, Born
Carrier Alerts
At Born Primitive, we partner with reliable carriers to ship your orders worldwide. Occasionally, carriers may issue alerts that can affect international shipments. These alerts can lead to delays or temporary changes in service.What Are Carrier Aler
How long does it take for my order to ship?
Your estimated fulfillment timeframe is provided before purchase in the green fulfillment notice box at checkout and is also included in your order confirmation email. Fulfillment refers to the time it takes our warehouse team to process, pick, pack,
What should I do if my order shows as “Delivered” but I haven’t received it?
We understand how frustrating it can be to see a delivered notification when your package is not in hand. In some cases, packages may be marked as delivered shortly before they arrive or may have been placed in a nearby location for safekeeping. Befo
What if something is missing, damaged, or wrong with my order?
We’re here to help! While we take great care when preparing every order, mistakes or shipping issues can occasionally happen. Our live Customer Service team is available during business hours and is happy to assist with any order concerns. Before rea
Changes & Cancellations
Can I change or add items to my order once it's placed?Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped, we recommend you contact our Customer Service team as soon as possible f
What is OrderProtect?
At checkout, you’ll be asked whether or not you’d like to protect your order with OrderProtect. This optional insurance covers your order in the event it’s stolen, lost in transit, damaged, or delivered incorrectly by the postal system. We recommend
Can I place an order over the phone?
Currently, we do not take phone orders. All purchases must be completed through our website or designated online options. We encourage you to reach out if you need guidance by emailing [email protected] or reaching out to our CS line at 757-3
How is sales tax determined for online purchases?
Sales tax for online purchases is calculated based on the shipping address and the applicable state and local tax laws in effect at the time your order is placed. As an online retailer, we are required to collect and remit sales tax in accordance wit
How do I edit my account information?
Whether you’re updating your address, viewing past orders, or checking your rewards, here’s how to manage your account:. If you haven’t registered for an account, you can create one here:Create an Account. Once your account is created, you’ll be able
Custom Apparel Inquiries
We’ve got you covered! Our Custom Apparel team can personalize any existing product in our lineup to fit your needs. Customization isn’t limited to our current collection—we can also work with blank goods for larger-scale or more tailored orders. We