How to Report Missing or Incorrect ItemsUpdated 6 hours ago
What if something is missing from my order?
We’re sorry to hear that! If you believe an item is missing from your order, please follow these steps:
Check Your Shipment Confirmation Email
Review your shipping confirmation to see which items were included in your package. Some orders may ship in multiple packages, and any unshipped items will be noted.Contact Customer Service Within 90 Days
If your item was marked as shipped but is missing from your package, please reach out to our Customer Service team within 90 days of your order date. We’ll work quickly to investigate and make it right.
What should I do if there’s another issue with my order?
If something else seems off—whether it’s a wrong item, defect, or delivery concern—please contact our Customer Service team within 90 days of your order date. We’re committed to resolving any concerns and will work to address the issue promptly.
Important Note About Chargebacks
If you open a chargeback through your bank or credit card provider, we are legally unable to take further action on your order, including issuing refunds or resolving issues through our support team.
For the fastest and smoothest resolution, we kindly ask that you contact us first before initiating a chargeback. We’re here to help and want to make it right!
Let us know if you need further assistance—we’re happy to help!