I Placed My Order, What’s Next?Updated 2 hours ago

Thanks so much for your order! We’re excited to get your items on their way. Here’s a quick overview of what happens after you place your order:

1. Your Order Enters Our Fulfillment Queue

Once your order is placed, it enters our warehouse fulfillment queue. Your estimated fulfillment timeframe is shown in the green fulfillment notice box in your cart at checkout before you purchase and is also included in your order confirmation email.

Fulfillment is the time our warehouse team needs to process, pick, pack, and prepare your order for shipment.

2. Your Shipping Label Is Created

Once your order has been fulfilled and prepared for shipment, a shipping label is created and tracking information becomes available.

You’ll receive an email with your tracking information once your order ships.

3. Carrier Transit Begins

Your shipping timeframe does not begin when you place your order or when the label is created.

Carrier transit time begins once your package has been picked up by and accepted by the carrier.

Fulfillment time and carrier transit time are separate.

Estimated Fulfillment Timelines

Business days are Monday–Friday and exclude federal holidays.

Can Fulfillment Take Longer?

Yes. Fulfillment and shipping timelines may be extended during major product launches, promotional events, high-volume periods, federal holidays, severe weather, or carrier disruptions.

Any updated fulfillment timeframe will be shown in the green fulfillment notice box at checkout and/or included in your order confirmation email.

When Will I Receive Tracking?

Tracking information will be emailed once your order ships. Please keep in mind that tracking updates may take some time to appear after the package is picked up by the carrier.

What If My Order Is Delayed?

We work hard to process orders within the estimated timeframe provided at checkout, but unexpected delays can occasionally occur.

If you need your order sooner, please contact Customer Service as soon as possible after placing your order and before it ships. We’ll be happy to review your order and let you know what options may be available.

Expedited & Specialty Shipping

Expedited and specialty carrier options are available for U.S. addresses when offered at checkout.

Please remember that purchasing an expedited or specialty shipping option does not mean your order ships immediately. Your order still needs to go through our warehouse fulfillment process before it is handed off to the carrier.

If you purchase a specialty expedited carrier option, the expedited timeframe applies to the carrier transit time after your order has been fulfilled and shipped. It does not bypass or replace the fulfillment process.

For expedited orders:

• Payment must be received before the 11:00 AM EST Monday–Thursday cutoff to begin same-day processing when possible.
• Orders paid after the cutoff begin processing the next available business day.
• Weekend delivery is not guaranteed.
• Once the order ships and is picked up by the carrier, the expedited transit timeframe begins.

Estimated carrier transit times:

• Priority Mail: Up to 4 business days
• UPS 2nd Day Air: 2 business days
• UPS Next Day Air: 1 business day

Weekends and holidays are not included, and delivery timeframes are not guaranteed. Additional transit time may apply to Alaska and Hawaii.

Pre-Order Items

Pre-order items ship according to the estimated timeframe listed on the product page at the time of purchase. This timeframe may also be included in your order confirmation email.

Pre-order items may ship separately from other items in your order unless otherwise noted.

Where Do We Ship From?

Orders are shipped from our warehouse in Virginia Beach, Virginia.

Once your package is picked up by the carrier, tracking updates and delivery estimates are provided by the carrier.

International Orders

International orders may be subject to duties, taxes, customs fees, and import charges. These costs are the responsibility of the recipient.

Customs processing times are not included in estimated delivery windows and are outside of our control.

APO/FPO/DPO & U.S. Territories

Orders shipping to APO/FPO/DPO addresses and U.S. territories may require additional transit time and can take up to 45 days for delivery.

Tracking visibility may become limited once a shipment leaves the continental United States or enters military or local postal networks.

Order Changes

Orders may be eligible for self-service changes for up to 1 hour after purchase through the order confirmation page. Available options may include updating the shipping address, removing items, or cancelling the order.

Once the order begins processing, changes may no longer be available.

Can Multiple Orders Be Combined?

No. Orders are processed individually and cannot be combined with separate orders.

Holidays That May Impact Fulfillment

Our warehouse is closed on federal holidays. Holidays that may impact fulfillment include:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Christmas Eve
• Christmas Day