Order Changes, Cancellations, and ConcernsUpdated a month ago

Can I change or add items to my order once it's placed?
Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped, we recommend you contact our Customer Service team as soon as possible for further assistance at [email protected] or through the "Track and Manage my Order" tab in this Help Center.

How can I check the status of my order?
Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or review your order history, log into your Born Primitive Account.

Can I cancel my order?
We’re sorry to hear you changed your mind! If your order has not shipped yet, we can cancel it. However, if your order has already shipped, we will not be able to cancel it.

What if something is missing from my order?
We’re sorry to hear that you're experiencing issues with your order. Please check your confirmation emails to ensure all items were included in your shipment. If an item is missing, please contact our Customer Service team immediately so we can resolve the issue.

What should I do if there’s an issue with my order?
If you believe there’s an issue with your order, please contact our Customer Service team as quickly as possible. We’re committed to resolving any concerns and will work to address the issue promptly.

What should I do if there’s an issue with my delivery?
If there’s an issue with your delivery, we can check the tracking information and assist you with any concerns. Please note that we are only able to see the same tracking details as you. If the issue is with the post office or carrier directly, we recommend reaching out to them for immediate assistance.

Important Note:
Once a chargeback is initiated, we are unable to take further action on the order or issue a refund, as the matter is handled directly through your bank. For the quickest resolution, please contact us before filing a chargeback.