Pre-OrdersUpdated 2 hours ago
Some Born Primitive products are offered as pre-orders, which means the item is not currently available in our warehouse and will ship once the incoming inventory arrives.
We do our best to make pre-order information as clear and transparent as possible before you complete your purchase.
How do I know if an item is a pre-order?
When a product is available for pre-order, the product page will clearly indicate that it is a pre-order and provide the expected availability or shipping timeline.
You may also see the pre-order information displayed again in your cart before checkout.
Product Page Example:
Cart Example:
These notices are provided before an order is submitted so you have the opportunity to review the item's availability and expected fulfillment timeline before completing your purchase.
When will my pre-order ship?
Pre-order items ship once the expected inventory arrives at our warehouse.
Please note that the estimated date provided for a pre-order is an expected availability date, not a guaranteed delivery date. Inventory arrival can occasionally be affected by circumstances outside of our control.
Once your pre-order item is received and processed by our warehouse team, it will be shipped to the address provided with your order, and you will receive tracking information when it leaves our facility.
What if my order contains both in-stock and pre-order items?
If your order contains a combination of in-stock items and pre-order items, the available items may ship separately from the pre-order item.
Your pre-order item will remain pending until the incoming inventory arrives. Once it is available, we will process and ship it separately.
Example
If you purchase:
- Item A — In stock
- Item B — Pre-order
Item A may ship right away, while Item B will ship once the pre-order inventory arrives.
What happens if I select expedited shipping?
Expedited shipping applies to items that are available to ship. Selecting an expedited shipping method does not move a pre-order item ahead of its expected inventory arrival date.
For example, if an order contains an in-stock item and a pre-order item, the in-stock item can ship using the expedited service selected at checkout. The pre-order item will still ship once its inventory arrives.
Can I cancel my pre-order?
If you would like to cancel an order containing a pre-order item, please contact our Customer Support team as soon as possible.
Once an order has entered fulfillment, cancellation may no longer be possible.
Why do you offer pre-orders?
Pre-orders allow customers to reserve products before the incoming inventory arrives. They also help us better understand demand for upcoming products and restocks.
We understand that knowing when an item will ship is important, which is why we provide the pre-order designation and expected availability information on the product page and again during the shopping process before checkout.
If you have questions about a specific pre-order, our Customer Support team is happy to help clarify the expected timeline.