What if my package got lost stolen or damaged?Updated a month ago

If you have a missing, lost, stolen, or damaged package, please contact the shipping carrier first to attempt to resolve the issue. If you're unable to resolve it with the carrier, or if your item is damaged, please reach out to our customer service team. For damaged items, kindly provide photos of both the item and the packaging.

If your package shows as delivered but is still missing, please allow up to 5 business days from the delivery date, as it could be a miscommunication with the carrier or a potential misdelivery to a neighbor.

If you're still unable to resolve the issue, our customer service team is here to help!