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Our Customer Service Associates are standing by to assist you via email. Please allow 24-48 hours for us to reach back out. We are excited to help!

We are also available by phone during regular business hours (8:00AM - 4:00PM, M-F). If we miss you, please feel free to leave a voicemail and we will get back with you shortly!

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Order Concerns

Order Changes & Cancellations

What forms of payments do you accept?

What is OrderProtect?

How to Report Missing or Incorrect Items

What to Do If Your Package Is Missing

Orders & Payments

How do I make a return or exchange?

Can I return a product that I purchased at an Event?

Returns & Exchanges

When will my order ship?

How do I track my order?

How do I change my shipping address ?

Can I pick up my order locally?

Will I have to pay taxes/duties for international order?

What if my package got lost stolen or damaged?

Free Shipping on Orders over $150

Shipping

Sale Price Adjustments

Sale Returns

Sale Policy

Discount Codes

Sponsorships/Donations

Do You Offer Discounts for Military, First Responders, or Medical Staff?

Discounts

Made in USA Tactical Uniforms - Presale Orders

Product Fit, Care, and Material Details

Sizing & Products

Military and Government Purchases

Law Enforcement, State Agency, Intelligence, and Federal Enforcement Agencies

Multicam TAA/Berry Compliant

Tax-Exempt Business Account

Custom Apparel Inquiries

Custom Apparel

Ready to bring Born Primitive to your website, gym, or retail location?

Wholesale Program – Frequently Asked Questions

Wholesale

Earn. Sweat. Repeat.

How to Redeem Your Points for a Gift Card

Primitive Perks Rewards

I'm local, can I return, exchange, or pick up my order?

Email Gift Cards