Shipping
When will my order ship?
We’re committed to getting your order to you as quickly and efficiently as possible. Below, you’ll find detailed information about our fulfillment timelines, shipping options, carriers, holiday impacts, and international policies. Our warehouse team
How do I track my order?
Once your order has shipped, you'll receive a tracking number via email. Additionally, for any orders processed through META, order notifications will be sent directly to your ordering center within the app you used to place the order. You can always
How do I change my shipping address ?
If you need to change your shipping address, we recommend contacting our customer service team as soon as possible. Please note that once your order has shipped, we are unable to update the address. To submit a change of address request, use the Trac
Will I have to pay taxes/duties for international order?
All international orders may be subject to import duties and taxes. As much as we love all of our customers, we cannot control or take responsibility for any duties or taxes that may be applied to your package. Please be aware that you will be respon
What if my package got lost stolen or damaged?
If your package is missing, lost, stolen, or arrives damaged, we recommend taking the following steps:. Contact the Shipping Carrier First:They may be able to locate your package or resolve the issue quickly. If your package shows as delivered but is
How can I get free shipping?
Free shipping is available on orders with product totals of $150.00 or more for US address orders (excludes territories) only. This excludes shipping fees, taxes, and is after discount codes are applied.
Do you offer Buy Online, Pick Up In Store (BOPIS)?
No—we currently do not offer Buy Online, Pick Up In Store (BOPIS) or drop-offs at any of our facilities. All online orders must be returned or exchanged using our Return and Exchange Portal. We’re excited to announce our first flagship location, Born
Carrier Alerts
At Born Primitive, we partner with reliable carriers to ship your orders worldwide. Occasionally, carriers may issue alerts that can affect international shipments. These alerts can lead to delays or temporary changes in service. What Are Carrier Ale